Claudia Laboy

• Manage a team of employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
• Participate in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
• Establish effective communication channels between different departments within the organization.
• Facilitate team meetings and workshops to align on goals and strategies.
• Conducte performance reviews and provided feedback to direct reports for career development.
• Interview prospective employees and provided input to HR on hiring decisions.
• Mediate conflicts between employees and facilitated effective resolutions to disputes.
• Organize team activities to build camaraderie and foster pleasant workplace culture.
• Plan and deliver training sessions to improve employee effectiveness and address areas of weakness.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Recruited and trained new employees to meet job requirements.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Supervise a group of managers tasked with operating a 6-9 bed group home in the community.

Participate in the recruitment of new staff, and ensured they had the tools necessary to be successful in their work.

Wrote implementation plans for use in the group home to address and support clients in their goals and challenges regarding daily life.

Report to CEO and CFO regarding changes necessary to operate efficiently.

Provide training and skill building to manager so they can provide quality care to clients and supervise their staff effectively.

Support disciplinary meetings for staff who are not meeting the criteria needed for the job.

• Developed and monitored care plans for individuals, ensuring adherence to performance improvement programs.
• Supervised Direct Support Professionals to optimize productivity and enhance service delivery.
• Managed daily operations of 7-bed residential IRA, accommodating seven co-ed occupants.
• Fostered professional relationships between DSPs and individuals supported through collaboration and exemplary service.
• Planned and conducted monthly staff meetings to address concerns from individuals supported.
• Scheduled, trained, and supervised all site staff to maintain high standards of care.
• Oversaw financial transactions while assisting individuals in developing money management skills.
• Maintained medical and residential binders containing critical information on individuals supported.

• Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
• Inspected the building each day for hazards and safety issues and had all issues addressed immediately by maintenance personnel.
• Helped residents receive recommended services, including physical therapy and speech therapy.
• Interacted with the residents' guardians on a continuous basis, keeping communication lines open and addressing concerns swiftly.
• Led meetings every month to receive resident concerns and educate on changes to policies and procedures.
• Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
• Interfaced with residents to address and resolve complaints or grievances.
• Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
• Developed and deepened relationships with residents and fellow staff.
• Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.
• Conducted probationary and annual performance evaluations of all DSPs
• Liaised with medical care professionals and community organizations to ensure people supported with disabilities received adequate care.
• Oversaw implementation of Residential Habilitation plans.
• Monitored staffing patterns efficiency and made changes when necessary.
• Responsible for scheduling, training and overall supervision of DSPs assigned to site.

*oversaw and maintained daily living in a 13c bed residential on campus for adolescent females.

*oversaw daly care for a 10 bed unit of adolescent boys

• Developed, implemented and monitored residents care, performance improvement programs, policies and procedures.
• Conducted monthly house and staff meetings to address concerns with staff and concerns with those children living in the house
• Certified Therapeutic Crisis Intervention Trainer
• Maintained supervision of assigned staff and responsible for their training
• Maintained financial ledgers, coordinated recreational activities, holiday functions etc
• Maintained and oversaw residents daily living skills
• Insured residents attended public school regularly and completed assigned homework
• Provided support for emotionally disturbed adolescents and taught coping skills as taught in the Therapeutic Crisis Intervention curriculum