Claudia Lagos
Los Angeles,CA
Summary
Highly organized Front Desk Receptionist with excellent multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
18
18
years of professional experience
Work History
Front Office Receptionist
Turner, Aubert & Friedman
Beverly Hills, CA
03.2005 - 08.2015
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained clean reception area to promote positive, professional environment for clients.
- Received and routed business correspondence and packages to correct staff members.
- Maintained conference room schedule for meetings and depositions.
- Assisted attorneys with different tasks including Spanish translation when needed.
Office Administrator
JJ Construction
North Hollywood, CA
01.2003 - 03.2005
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Led monthly inventory.
- Drove to different construction sites to pick up checks, drop off and pick invoices, blue prints and schedule worksite inspections.
Customer Service Representative
Westlake Financial Services
Los Angeles, CA
06.2000 - 01.2003
- Answered constant flow of customer calls with minimal wait times.
- Provided customers with information regarding their accounts and payments made.
- Received and processed cash, check and credit card payments.
PBX Switchboard Operator/Room Service Order Taker
The Beverly Hilton Hotel
Beverly Hills , CA
01.1998 - 06.2000
- Answered, screened and forwarded calls in a professional and courteous manner.
- Relayed written or verbal messages in a timely and accurate manner to hotel guests or management.
- Assisted with other administrative duties, including copying, faxing, scanning.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Handled cash and/or credit card payments and final balances.
Education
High School Diploma -
City of Angels
Los Angeles 06.1995
Skills
- Fluent in Spanish and English
- Administrative support
- Customer Service-Oriented
- Payment Processing
- Data Entry
- Scheduling and Calendar Management
- Multitasking and Prioritization
- Multi-Line Phone Systems
- Office Supply Management
Languages
Spanish
English
Timeline
Front Office Receptionist
Turner, Aubert & Friedman
03.2005 - 08.2015
Office Administrator
JJ Construction
01.2003 - 03.2005
Customer Service Representative
Westlake Financial Services
06.2000 - 01.2003
PBX Switchboard Operator/Room Service Order Taker
The Beverly Hilton Hotel
01.1998 - 06.2000
High School Diploma -
City of Angels
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