Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Claudia Acuna

Miami

Summary

A customer focused hospitality professional with extensive experience in both high level retail management and luxury bottle service. Skilled in delivering exceptional guest experience through proactive communication, attentive service, and a strong ability to build rapport with diverse clientele. Proven track records in exceeding sales targets, leading teams to success, and thriving in fast paced environment

Overview

7
7
years of professional experience

Work History

Store Manager

T-Mobile
01.2018 - Current
  • Managed multiple store locations across Florida, overseeing daily operations and driving sales performance
  • Trained and developed hundreds of mobile experts, fostering a high-performing and customer and customer centric team
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Consistently exceeded sales targets, implemented effective strategies, and adapted to changing market demands.
  • Ensured outstanding customer service and experience, leading to increased retention and satifaction.

VIP Bottle Server

TOOTSIES
04.2020 - 05.2023
  • Collaborated with team members to deliver seamless service during high-volume events.
  • Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
  • Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
  • Ensured guest satisfaction, addressing concerns promptly and professionally.
  • Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
  • Managed the reservation process for prime VIP tables, ensuring maximum revenue generation on peak nights.
  • Increased overall efficiency by training new staff members on proper bottle service techniques and protocols.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Anticipated guest needs and provided proactive service.

Education

High School Diploma -

Miami Senior High
Miami, FL
01-2018

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Customer service management
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Employee training
  • Shift scheduling

Accomplishments

  • Managed a store that exceeded company expectations in every category during 4 quarters.
  • Exceeded monthly store sales goals 8 months in a row.
  • Recruited 5 successful new managers within one year.
  • Supervised team of 20 staff members.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

VIP Bottle Server

TOOTSIES
04.2020 - 05.2023

Store Manager

T-Mobile
01.2018 - Current

High School Diploma -

Miami Senior High

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Claudia Acuna