Claudia Lara
El Paso
Summary
Dynamic Dispatcher Office Assistant with proven expertise at Refrigeration Express in managing high-stress situations and enhancing customer satisfaction. Skilled in route planning and multi-line phone proficiency, I successfully reduced dispatch errors and boosted sales revenue through effective communication and product recommendations. Committed to delivering exceptional service and fostering client loyalty.
Professional Dispatcher with experience in office administration, adept at managing daily operations and ensuring efficient communication. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in multitasking, problem-solving, and maintaining organized records, bringing reliability and results-driven mindset to every task.
Overview
8
8
years of professional experience
Work History
Dispatcher Office Assistant
Refrigeration Express
04.2024 - 05.2025
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Dispatcher Office Assistant
Mechanical Technologies
01.2023 - 02.2025
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dispatcher Clerk
L&L Construction Inc
05.2020 - 01.2022
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
- Increased sales revenue with strategic partnerships and product placements in key retail outlets.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Accounting Assistant
Hernandez Trucking
03.2017 - 11.2019
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Maintained confidentiality of sensitive financial information through proper storage and secure disposal methods.
- Reviewed financial statements and supporting documentation.
- Reconciled bank accounts with updated information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
MBA - Business Administration
Western Tech
El Paso, TX06-2024
GED -
Ysleta Learning Center
El Paso, TX06-2019
Skills
- Typing speed
- Scheduling coordination
- Prioritization
- Route planning
- Multi-line phone proficiency
- Administrative support
- Bookkeeping
- Supply restocking
- Materials distribution
- QuickBooks expert
- Customer service
- Payroll processing
- Inventory control
- Staff supervision
Employee of the Month
My nomination was due to my dedicated development on the industry of Hvac. I was granted this achievement due to my capabilities and growth and dedication to my position.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Dispatcher Office Assistant
Refrigeration Express
04.2024 - 05.2025
Dispatcher Office Assistant
Mechanical Technologies
01.2023 - 02.2025
Dispatcher Clerk
L&L Construction Inc
05.2020 - 01.2022
Accounting Assistant
Hernandez Trucking
03.2017 - 11.2019
MBA - Business Administration
Western Tech
GED -
Ysleta Learning Center
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