Claudia Lazaro
Stockton,CA
Summary
Dependable candidate with a positive attitude. Hardworking and passionate with strong organizational and communication skills.
Overview
14
14
years of professional experience
Work History
Business Owner
DCXI Studio
09.2015 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Utilized feedback from client surveys to refine services and address any areas needing improvement.
- Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
- Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences.
Medical Staff Coordinator
Dignity Health
01.2011 - 01.2014
- Served as liaison between administration and clinical staff, fostering positive relationships and promoting open communication.
- Improved communication between departments by organizing regular interdisciplinary meetings and providing comprehensive meeting minutes.
- Streamlined credentialing processes for faster onboarding of new medical staff members.
- Coordinated interdepartmental committee meetings for effective collaboration on hospital-wide initiatives.
- Developed constructive relationships with medical staff members, promoting a supportive and collaborative environment.
- Provided exceptional customer service to physicians during the application process, addressing concerns promptly and professionally.
- Successfully managed high volume of workload while maintaining attention to detail and accuracy in all tasks performed.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Performed various administrative tasks by filing, copying and faxing documents.
- Optimized inventory management, minimizing waste and reducing costs.
Education
Certification - Medical Assisting
Meric College
Sacramento, CAHigh School Diploma -
Yolo High School
West Sacramento, CASkills
- Marketing strategies
- Teamwork and collaboration
- Problem-solving abilities
- Organization and time management
- Multitasking and organization
- Small business operations
- Decision-making
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Business Owner
DCXI Studio
09.2015 - Current
Medical Staff Coordinator
Dignity Health
01.2011 - 01.2014
Certification - Medical Assisting
Meric College
High School Diploma -
Yolo High School
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