Claudia Lazo
Haverhill,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Beauty Team Leader
Sephora, Kohl’s
04.2022 - Current
- Drives sales performance in Sephora at Kohl’s environment
- Build strong relationships with customers through positive attitude and attentive response
- Understands daily/weekly/monthly sales plan and holds team accountable to support and meet goals
- Responsible for communicating initiatives, store needs between store manager and all beauty associates, including providing feedback and coaching
- Point of contact for store manager, Sephora training team and other partners
- Ensures beauty associates complete all required training in timely manner
- Works with store manager and Sephora partners to identify additional training opportunities beauty associates may need
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Leads team to learn and expand their knowledge within beauty industry
- Responsible for operational excellence, including cleanliness and hygiene standards within department
- Ensures visual elements of the shop are to company guidelines and any missing or damaged product/ fixtures are corrected
- All merchandising operations are executed to Sephora at Kohl’s standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
- First store to reach $1M in sales first year
Sales Lead
Sephora, Kohl’s
08.2021 - 04.2022
- Builds strong Sephora at Kohl’s client loyalty and drives sales through hospitality mentality
- Influences clients by identifying their needs and suggesting products to drive sales
- Identifies the opportunity to upsell products and services
- Provides credibility to the client through their knowledge of products and beauty trends
- Inspires clients through demonstrating products and application of products to drive sales
- Ensure visual elements of the shop meet Sephora at Kohl’s standards
- Understands the daily/weekly/monthly sales plan and executes to support and meet goals
- Demonstrates continuous curiosity with both clients and self to learn and expand their knowledge in the beauty industry
- Actively engages and completes all required training to expand knowledge
- Ensures all tasks are completed within Sephora at Kohl’s standards
- Support merchandising and omni processing as needed
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Trained, coached, and mentored new sales associates for maximum performance
Operations Lead
Sephora
03.2019 - 08.2021
- Maintain and execute cleaning programs, fixture/promotional marketing updates, and store inventory levels per company standards
- Prepare and track outbound and inbound shipping
- Manage RTV (“Return to Vendor”) and obsolete product in accordance to company policy
- Monitor stock room cleanliness, supply levels/budget, and general organization
- Ensure store is compliant with all environment, safety, and maintenance requirements/documents per company standards
- Act as role model by demonstrating excellent client service and maintaining objective and professional relationships with brand partners, key stakeholders, peers, direct reports, and supervisors
- Demonstrate Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance
- Respect for All, Teamwork, & Initiative
- Exceeded inventory goal
Member Service Supervisor
BJ's Wholesale Club
03.2018 - 03.2019
- Ensuring that member purchases are efficiently processed through front line
- Scheduled breaks and assigned work to cashiers
- Assisting with register transactions (e.g., voids, credit card and check verifications)
- Assisting members with courteous and friendly customer service
- Kept administrative records current and accurate to promote efficiency and team effectiveness
- Maintained up-to-date knowledge of products and services offered to members
- Trained, mentored and evaluated employees on service quality, knowledge and performance
Scanner Operator
SURGI CARE INC
10.2014 - 10.2017
- Compile, analyze and prepare documents for scanning
- Scan documents such as patient charts, billing, bracing charts, warehouse picking tickets, invoices
- AR/AP Routine maintenance of scanning apparatus
- Maintain quality control of all documents during scanning and indexing process
- Responsible for folding, inserting, mailing out-going correspondence
- Manage supply level of envelopes and letterhead
- Assist Documentation and Stock & Bill Teams
- Comply with company code of conduct as well as all applicable policies and procedures for my department
- Develop and maintained current knowledge of DME products and services company offers
- Quickly and effectively solve challenges that arise in my daily routine
- Provided on-the-job training to newly hired workers and team members
Store Manager
ORANGE LEAF
09.2012 - 10.2014
- Completes store operational requirements by scheduling and assigning employees; following up on work performance
- Maintain store staff by recruiting, selecting, orienting, and training employees
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Food preparation, quality assurance, maintain store appearance
- Maintain stability and reputation of the store by improving quality of customer service
- Acquired proper certification for allergen and food handling
- Approved regular payroll submissions for employees
Cashier, Sales Associate
WALMART
04.2010 - 02.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- In charge of opening new credit card accounts, taking layaway payments, and handled returns
- Worked flexible schedule and extra shifts to meet business needs
- Assisted customers at jewelry and shoe departments or any other department in need of assistance
- Special orders, gold and diamond audits, unlocked/locked jewelry safe according to shift
- Maintained appearance of sales floor, stock room and fitting rooms
- Merchandising/Floor-Sets
Cashier
MODELL'S
08.2008 - 05.2009
- Cashing in/out according to shift
- Responsible for operating point of sale system, scanning items for purchase/returns
- In charge of opening new credit card accounts and/or rewards cards while reaching daily goal
- Product knowledge and kept up to speed on current promos
- Occasionally assisted customers on sales floor
- Maintained appearance of fitting rooms
- Merchandising/Floor-Sets
Education
GED -
Scale Adult Learning Center
Somerville, MA04.2009
Skills
- Verbal and written communication
- Teamwork
- Work ethic
- Interpersonal skills
- Problem-solving
- Customer service
- Technology/computer literate
- Leadership
- Organization
- Adaptability
- Attention to detail
- Inventory accuracy
- Orientation and onboarding
- Time management
Additional Information
- Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Beauty Team Leader
Sephora, Kohl’s
04.2022 - Current
Sales Lead
Sephora, Kohl’s
08.2021 - 04.2022
Operations Lead
Sephora
03.2019 - 08.2021
Member Service Supervisor
BJ's Wholesale Club
03.2018 - 03.2019
Scanner Operator
SURGI CARE INC
10.2014 - 10.2017
Store Manager
ORANGE LEAF
09.2012 - 10.2014
Cashier, Sales Associate
WALMART
04.2010 - 02.2012
Cashier
MODELL'S
08.2008 - 05.2009
GED -
Scale Adult Learning Center
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