Claudia Lemus
2450 Fordham Street San Pablo,CA
Summary
Skilled in bilingual communication and proficient in dispatcher functions, I excel in fast-paced environments, evidenced by my role at the City and County of San Francisco. My dedication to enhancing service quality through efficient package delivery and exceptional customer service has significantly improved client satisfaction. Leveraging a valid driver's license and a knack for problem-solving, I consistently meet the diverse needs of clients and patients.
Overview
18
18
years of professional experience
Work History
Messenger/Porter
City And County Of San Francisco
06.2023 - Current
- Providing courier/Dispatcher functions.
- Cultivated positive working relationships with clients through professional communication and prompt service.
- Transport patients specimens (blood etc)from the hospital units, operations rooms, clinics to the laboratory.
- Sorter the mail that we received from the US post office to different hospital locations.
- Resolved customer issues promptly, demonstrating excellent problem-solving skills and commitment to service quality.
- Managed daily reports tracking updates for internal reporting purposes.
- Utilize communication devices to stay in contact with dispatcher and provide status when the patients specimens are delivery to the laboratory.
- Followed company policies and procedures during shift.
- Communicated with coworkers and managers about completed duties.
- transport medical supplies to different hospital units.
In Home Support Services (IHSS)
County Of Contra Costa
03.2023 - Current
- Supported patient physical and emotional well-being through attentive observation and prompt assistance.
- Performed basic household chores such as cleaning and laundry to maintain a clean, comfortable, and organized living environment for patient
- Streamlined scheduling processes by efficiently managing appointments, errands, transportation arrangements, and other logistical tasks for patient.
- Facilitated social interactions for isolated patient by coordinating outings, activities, and visits from friends or family members.
- Enhanced patient quality of life by providing compassionate and attentive personal care services.
- Assisted patient with daily living activities, resulting in increased independence and comfort.
- Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Monitored patient health by performing routine pulse, temperature and blood pressure checks.
Porter
City And County Of San Francisco
06.2008 - 06.2023
- Providing courier/Dispatcher functions.
- Transport supplies to different unit hospital.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Cleaning OR Rooms, clinics, labor and delivery rooms, patients rooms.
Custodian
City And County Of San Francisco
12.2006 - 06.2008
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Assisted with special facility events by preparing rooms and transporting supplies.
Education
High School Diploma -
Colegio Eucaristico
San Salvador, El Salvador CA.11.1989
Skills
- Valid Driver's License
- Sorting mail
- Package pickup and delivery
- Dispatcher functions
- Customer Service
- Bilingual proficiency English and Spanish
Timeline
Messenger/Porter
City And County Of San Francisco
06.2023 - Current
In Home Support Services (IHSS)
County Of Contra Costa
03.2023 - Current
Porter
City And County Of San Francisco
06.2008 - 06.2023
Custodian
City And County Of San Francisco
12.2006 - 06.2008
High School Diploma -
Colegio Eucaristico
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