Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

CLAUDIA LEON

Long Beach,CA

Summary

Dedicated public servant with history of meeting departmental goals utilizing consistent and organized practices.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization's mission and vision.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Director position.

Ready to help team achieve the department's goals.

Reliable, goal oriented, professional offering excellent communication skills.

Enthusiastic and eager to contribute to the team's success through hard work, attention to detail and excellent organizational skills. Clear understanding of rules, regulations and training in a state service setting. Motivated to learn, grow and excel in Parking & Transportation Services Department.

Overview

35
35
years of professional experience
1
1
Certificate

Work History

Driver Safety Hearing Officer

Department Of Motor Vehicles
Orange, CA
01.2022 - Current
  • Collect evidence and gather documentation to prepare cases assigned.
  • Conduct interviews, reexaminations and hearings for individuals who have been referred by law enforcement or have accumulated sufficient negligent operator points based on their driving record for over 25 cases per week.
  • Impose, end, or set aside suspension based on evidence and testimony and in accordance with appropriate California Vehicle Codes.
  • Conducted research for cases being scheduled to gather any additional evidence.
  • Mailed decision of contact to interested parties within specified guidelines set by Department of Motor Vehicles.
  • Developed team communications and information for meetings.

Supervisor

Department Of Motor Vehicles
Bellflower, CA
07.2017 - 01.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and applied management discretion within guidelines to meet service needs for office with over 900 customers daily.
  • Evaluated employee performance for office of over 60 employees, coached and trained to address areas needing improvement.
  • Maintained compliance with departmental policies, objectives and communication goals.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Created successful work schedules for team members to maintain customer service goals and to fully staff shifts, and adjusted job assignments to meet service needs.
  • Interviewed, hired, trained and mentored new employees for production positions.
  • Streamlined operations to improve process efficiency.
  • Experience in management of collective bargaining environment.
  • Tracked and prepared weekly and monthly reports pertaining to wait time goals to upper management.
  • Set overall vision and provided team leadership.
  • Conducted weekly training meetings to implement new procedures and/or policies in accordance with departmental guidelines.
  • Delegated high volumes of work to empower team, build trust and assist with professional development.
  • Achieved results by working with staff to meet established customer service guidelines.
  • Enforced rules and regulations outlined by Department of Motor Vehicles to serve the people of California.

Supervisor

Department Of Motor Vehicles
Placentia, CA
04.2012 - 06.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows for office of 45 employees.
  • Handled customer clientele, resolved issues and provided excellent customer service.
  • Evaluated employee performance, coached and trained to improve areas needing attention.
  • Experience in management with collective bargaining environment.
  • Maintained compliance with departmental policies, objectives and communication goals.
  • Mentored newly hired employees on operating equipment and safety and to be able to use resource manuals to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Interviewed, hired and trained new employees for production positions.
  • Identified individual employee's unique work styles and adapted management methods.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with employees and upper management.
  • Conducted weekly training meeting to implement new procedures, guidelines and departmental policies.
  • Streamlined operations to improve process efficiency.
  • Worked with management team to implement proper division of responsibilities.
  • Achieved results by working with staff to meet established targets.

Licensing-Registration Examiner

Department Of Motor Vehicles
Westminster, CA
06.2004 - 03.2012
  • Conducted driving performance evaluations as per licensing guidelines and drive test criteria.
  • Conducted vehicle verifications in accordance with registration guidelines and policies.
  • Provided exceptional customer service by supporting in areas needing assistance.
  • Provided employee support in absence of management.
  • Personnel duties for office with over 55 employees, including Oracle time reporting, leave credit usage, overtime calculations.
  • Provided form packets as needed for workers comp. FMLA, reasonable accommodations and ergonomically evaluations.
  • Processed challenging vehicle registration and driver license applications by applying policy and procedures.
  • Cashiering and auditing of daily work processed in large field office with large collections of cash and checks.
  • Ability to solve problems in accordance with departmental guidelines and California Vehicle Code.

Office Manager

Excellent Fumigation
Gardena, CA
03.1997 - 06.2004
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained computer and physical filing systems.
  • Delivered performance reviews, recommending additional training or advancements.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Coordinated special projects and managed schedules.
  • Managed office operations while scheduling appointments for department managers.
  • Developed standard operating procedures for all administrative employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Updated reports, managed accounts and generated reports for company database.

Store Manager

Fun Foods DBA Jack In The Box
Long Beach, CA
04.1986 - 01.1996
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements for store of 30 employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control and store opening and closing procedures.

Education

Currently Attending - Communication Studies

California State University - Long Beach
Long Beach, CA
05.2024

Associate of Arts - Communication Studies

Long Beach City College
Long Beach, CA
05.2021

Skills

  • Customer Service Champion
  • Time Management
  • Active Listening
  • Training and Development of Employees
  • Compliance Training on New Regulations/Guidelines
  • Microsoft Office
  • Communication Skills Verbal and Written

Accomplishments

  • Achieved knowledge of phase I training by completing the Negligent Operator module with accuracy and efficiency.
  • Effectively conducted interviews/hearings for drivers referred by medical doctors or law enforcement.

Certification

  • Negligent Operator Training - 4 weeks.
  • Certified Driver Safety Hearing Officer, Dept. of Motor Vehicles - 2 weeks.
  • Graduate of the Leadership Development Academy Program UC Davis Extension

Additional Information

  • Effectively direct workload throughout the day to ensure excellent customer service is delivered to internal and external customers.
  • Extensive knowledge of queuing system to distribute customer intake in order to process in a timely manner to all available open counters.
  • Manage available budget in order to meet office needs and to staffing needs to conduct daily operations of large and demanding field office.
  • Extensive knowledge of personnel duties, including leave credits, various forms and HR related actions.
  • Excellent written, verbal and communication skills.
  • Great interpersonal, organizing and planning skills.
  • Working knowledge of Microsoft office.

Timeline

Driver Safety Hearing Officer

Department Of Motor Vehicles
01.2022 - Current

Supervisor

Department Of Motor Vehicles
07.2017 - 01.2022

Supervisor

Department Of Motor Vehicles
04.2012 - 06.2017

Licensing-Registration Examiner

Department Of Motor Vehicles
06.2004 - 03.2012

Office Manager

Excellent Fumigation
03.1997 - 06.2004

Store Manager

Fun Foods DBA Jack In The Box
04.1986 - 01.1996

Currently Attending - Communication Studies

California State University - Long Beach

Associate of Arts - Communication Studies

Long Beach City College

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CLAUDIA LEON