Claudia Lestayo
Orlando ,Florida
Summary
Dynamic and detail-oriented professional with a strong hospitality background at Disney, excelling in guest relations and staff training. Proven ability to enhance customer satisfaction through effective problem-solving and adherence to safety protocols. Skilled in deep cleaning and equipment operation, consistently achieving high marks in cleanliness and service quality.
Overview
26
26
years of professional experience
Work History
Housekeping Coordinator
Disney
Orlando, FL
10.2022 - Current
- Maintained cleanliness and organization of guest rooms and common areas.
- Operated cleaning equipment and utilized eco-friendly products for efficient service.
- Adhered to safety protocols while handling hazardous materials during cleaning tasks.
- Assisted in training new team members on housekeeping procedures and standards.
- Trained team members on new hotel services and products to support promotional efforts.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
Secretary's Assistant
Assembly of Deputies
Brazil
02.2016 - 05.2018
- Assisted in scheduling appointments and managing calendars for assembly members.
- Coordinated communication between departments to streamline information flow.
- Maintained accurate records of meetings, including minutes and action items.
- Prepared documents and presentations for assembly sessions and public hearings.
Account Manager
Unibanco S/A
Bazil
01.2000 - 11.2004
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed, maintained and utilized diverse client base.
- Presented professional image consistent with company's brand values.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed client relationships to enhance satisfaction and retention.
- Developed strategic account plans to drive revenue growth and streamline operations.
Education
High School Diploma - English Language
Valencia College
Orlando, FLBachelor of Science - Laws
Unig University
Brasil 12.2002
Skills
- Teamwork
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Physically strong
- Complex Problem-solving
- FLUENT IN LANGUAGE
- Guest relations
- Staff training
- Multitasking and organization
- Detail-oriented
- Safety protocols
- Equipment operation
- Team support and collaboration
- Professional and courteous
- Focused and detail-oriented
- Deep cleaning
- Quality assurance controls
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Housekeping Coordinator
Disney
10.2022 - Current
Secretary's Assistant
Assembly of Deputies
02.2016 - 05.2018
Account Manager
Unibanco S/A
01.2000 - 11.2004
High School Diploma - English Language
Valencia College
Bachelor of Science - Laws
Unig University