CLAUDIA LEYVA
Rancho Cordova,CA
Summary
Experienced IT Support Specialist with a strong track record of configuring computers, servers, and peripheral devices to meet specific needs and security requirements of established companies. Proficient in managing permissions, filters, and file sharing to ensure smooth operations and data integrity. Deep understanding of system architecture and diagnostics. Dedicated to troubleshooting and resolving complex technical issues. Known for consistently exceeding expectations. Excel in building valuable relationships and collaborating effectively with stakeholders, management, team members, and clients across all levels of an organization.
Overview
17
17
years of professional experience
Work History
Lead IT Support Specialist
RFG Foods/Calavo Growers Inc
06.2018 - 01.2025
- Onboarded new hires in Active Directory/Microsoft 365 and assigned permissions.
- Installed, configured and maintained computer systems, applications and network connections for employees.
- Responded to customer inquiries and provided technical assistance remotely and onsite.
- Investigated and resolved software/hardware problems of computer users.
- Managed high levels of call flow and responded to technical support needs.
- Maintain desktop, laptop, and phone inventory.
- Follow up with clients to verify optimal customer satisfaction after support engagement and problem resolution.
- Implementation of a new ticketing system and provided training to all users.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot MFP and Zebra label printers.
- Added printers to the network and assigned reservations in DHCP.
Operations and Application Support
Finastra
11.2012 - 05.2018
- Provided consultation, application, and technical support to clients who purchase and use Finastra wire products
- Executed escalation procedures when customer business was negatively impacted
- Configured and maintained RSA SecurID authentication tokens for remote access
- Continually created, updated, and monitored customers incidents within SaleForce CRM
- Documented and followed proper change protocol to meet compliance requirements
- Conducted annual Disaster Recovery testing
- Created and maintained documentation pertaining to daily operations of PayPlus/GFX support groups
Technical Support Specialist
First Republic Bank
04.2008 - 12.2011
- Provided technical assistance to end users onsite and remotely
- Resolved PC hardware, software, network, and communication problems on desktop, laptops, and mobile devices
- Deployed new workstations and upgrades
- Performed first level network administration in Active Directory
- Diagnosed and resolved technical issues that required in-depth analysis in an enterprise network environment
- Documented all support interactions in system for future reference
- Tracked computer equipment
- Peripherals, and network servers
Education
General Education Degree -
John Adams Community College
08.2000
Skills
- Application Support
- Active Directory
- End-User Support & Troubleshooting
- Duo/Google Authenticator
- Windows 10/11
- Dell SonicWall/Appgate
- Excellent Verbal & Written Communication
- Microsoft 365
- Lead Trainer
- Zoom/Microsoft Teams
- Customer Service
- SentinelOne
- Microsoft Office Suite
- Produce Pro
- Zebra label printers
- Network printers
Additional Technical Skills
- Cisco POE Switches
- Meraki Access Points
- Routed Protocol (TCP/IP)
- DHCP
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Lead IT Support Specialist
RFG Foods/Calavo Growers Inc
06.2018 - 01.2025
Operations and Application Support
Finastra
11.2012 - 05.2018
Technical Support Specialist
First Republic Bank
04.2008 - 12.2011
General Education Degree -
John Adams Community College
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