Claudia Lightfoot

Work History

Martins Supermarkets

Elkhart, IN

06.2022 - 09.2022

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.

Martins Supermarkets

Warsaw, IN

03.2018 - 05.2021

Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Cultivated customer loyalty, promoted repeat business and improved sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Investigated and resolved customer inquiries and complaints quickly.
Monitored daily cash discrepancies, inventory shrinkage.
Balanced safe, prepared tills and prepared register bags for next sales date.
Prepared bank deposits and corporate cash shipments.
Verified cash flow and electronic transactions from credit card system to balance registers.
Sorted and counted coin and currency to make change for associates.
Set up, tested and balanced registers for front-end employees.
Investigated financial inconsistencies to solve discrepancies and reported to manager.
Input financial data and produced reports.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Verified deposits, rectified discrepancies and processed end-of-day paperwork.