CLAUDIA LOPEZ
Human Resources
Eastvale,CA
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Ready to leverage training and experience to take on new professional challenges
Overview
24
24
years of professional experience
1
1
Language
Work History
Realtor
Independent
02.2021 - Current
- Generates leads to buy, sell and rent properties
- Advises clients on market conditions, comparable prices and mortgages
- Communicates with buyers to determine their needs and show appropriate properties
- Presents purchase offers to sellers and facilitates negotiations between parties
- Analyzes properties to develop competitive market prices
- Manages list of real estate properties, including location, size and features
- Maintains real estate license and knowledge of local market conditions and trends.
Field Sales Representative-REMOTE
ACG
07.2023 - 02.2024
- Produced product sales via phone
- Made phone contacts through the customer database to leads, prospects, and customers
- Ensured customer satisfaction as it pertains to supply chain management and other value added services
- Maintained and promoted relationships with customer contacts to ensure each customer receives unparalleled customer service
- Documented each call in Salesforce in order to maintain accurate records for future contacts made to the customer
- Achieved weekly and monthly sales, call volume and new customer acquisition goals
- Attended training and other meetings in order to maximize the opportunity for success
- Understood entire line of products and sells with confidence
- Used technology to be more efficient while performing all job duties.
Network Marketer-Health & Wellness
Isagenix
05.2016 - 12.2020
- Identified new customers through social media, network marketing, and building relationships
- Educated customers on the benefit and advantage of using quality products to maximize their health and wellness goals
- Targeted social media to spotlight new products
- Planned, implemented, and managed social media and attraction marketing, and sales via home-based business
- Provided exceptional customer service and client relation
- Mentored several team members who are growing their home-based business
- Was responsible for developing and maintaining a wellness coaching relationship with clients
- Assisted the client through the process of actively working towards better health and wellness by providing support, encouragement, and education.
Career Pathways Coordinator
Penn Foster
04.2019 - 12.2019
- Served as the primary point of contact for on-site activities at Amazon
- Coordinated efforts to discuss offerings, generates excitement and adoption of programs, improves onsite participation, and participant outcomes
- Lead interested participants in career exploration and discovery during one on one sessions at Amazon
- Hosted events within the Amazon facility ranging from webinars to meet and greets
- Lead individual and group training and upskilling opportunities including helping to point participants to the appropriate Penn Foster support services
- Offered encouragement and support to Amazon employees in order to help them to build the confidence required to successfully complete their goals
- Provided feedback to off-site personnel regarding onsite activity and performance
- Collaborated with off-site personnel to track results for continuous optimization of the on-site environment.
Benefits Administrator
DPI Specialty Foods
07.2015 - 10.2015
- Administered the company's benefits system by participating in the benefits team's efforts to meet all daily, weekly, bi-weekly, monthly, quarterly and annual production requirement deadlines
- Supported the Corporate Benefits Manager in the delivery of the department's goals, objectives and processes
- Demonstrated knowledge of benefits administration and utilization, claims processing, open enrollment and orientation procedures, vendor relations, records maintenance, union contracts, state unemployment compliance, and benefits auditing and accounts reconciliations
- Assisted in the implementation and maintenance of all benefits plans and HR Standards within the department
- Assisted in maintaining the integrity and security of benefits plan data, systems and related internal websites
- Performed benefits related projects and/or functional activities by enrolling employees in benefits plans, processing new and/or changed enrollments, serving as a liaison between employees and vendors, generating/uploading reports to benefits-related websites, and conveying communication on employees' status through spreadsheets, email and telephone
- Performed general clerical duties associated with the essential functions such as photocopying, scanning, faxing, mailing and filing
- Engaged in special projects and/or training as directed by Corporate Benefits Manager to ensure that new or revised methodology is utilized
- Participated in designated employee benefits plan-related procedural, planning, and compliance initiatives through meetings in-person and via telephone.
Benefits Analyst
Hays Companies
06.2007 - 09.2007
- Participated in prospective client sales meetings as well as existing clients' renewal benefits sales meetings
- Provided clients support while answering and resolving employees' benefits questions, insurance claims, and discrepancies
- Prepared communication pieces for clients' employees for open enrollment health benefits
- Administered open enrollment meetings for the clients' Spanish speaking employees
- Created benefit summaries for current plans to assist with efficient accounting of company expenditures and recommended plans to help reduce costs of fringe benefits while meeting employee needs.
Human Resources Generalist
US Airconditioning Distributors
03.2003 - 05.2007
- Established and implemented a tracking system using Excel to maintain benefit administration, which reduced discrepancies in enrollment and billing
- Assisted in the administration and coordination of health benefits for qualified employees by hosting open enrollment sessions
- Provided excellent employee support services by answering routine questions related to benefits while processing any changes due to qualifying events and resolving employee concerns
- Managed benefit database and performed frequent audits to maintain efficient benefit records by reconciling billing records
- Managed the administrative process for disseminating the required paperwork for terminating employees with qualifying events while complying with the laws for COBRA
- Oversaw the payroll procedures by ensuring proper timekeeping management by managers through conducting audits of hourly timesheets and calculated employees' overtime, double-time, vacation, and sick pay
- Assisted payroll in maintaining records as it related to fringe benefits such as vacation time and other paid time off
- Utilized efficient recruiting strategies by attending local job fairs and placing job postings via local newspapers, websites, as well as in professional publications to attract talent
- Performed background checks and arranged pre-placement physicals and drug screens
- Designed new employee orientation packages to facilitate the new hire process
- Managed the employee database by setting up new hire files and overseeing the enrollment process of health, dental, and vision benefits
- Published company monthly newsletter to maintain communication between human resources and employees about birthdays, company parties, current events, and upcoming deadlines
- Served as a Member of the Company's Quality Savings committee that ensured the implementation of cost-efficient savings plans for the organization
- Maintained high standards and ethics for employee confidentiality
- Responsible for employment verifications
- Responded to EDD inquiries and EEOC state surveys
- Assisted with processing worker compensation claims.
Personnel Assistant
Carlton Forge Works
03.2000 - 09.2002
- Managed the administrative paperwork process for the hiring of hourly employees, which also included overseeing the enrollment procedures of medical, dental, and vision benefits.
Education
Business Administration/Human Resources Management -
Cal State Long Beach
Long Beach, CASkills
Onboarding
undefinedRelated Knowledge Skills
- Bilingual-Spanish
- Problem Solver
- Organized & Multi-tasked
- Goal Driven
- Quick Learner
- Sales
- MS Word, Excel, Power Point
- Self-Starter
- 6+ yrs of HR experience
- Customer Service Oriented
- Teamwork
- Recruiting
- Detail Oriented
- Confidentiality
- Benefits Administration
Timeline
Field Sales Representative-REMOTE
ACG
07.2023 - 02.2024
Realtor
Independent
02.2021 - Current
Career Pathways Coordinator
Penn Foster
04.2019 - 12.2019
Network Marketer-Health & Wellness
Isagenix
05.2016 - 12.2020
Benefits Administrator
DPI Specialty Foods
07.2015 - 10.2015
Benefits Analyst
Hays Companies
06.2007 - 09.2007
Human Resources Generalist
US Airconditioning Distributors
03.2003 - 05.2007
Personnel Assistant
Carlton Forge Works
03.2000 - 09.2002
Business Administration/Human Resources Management -
Cal State Long Beach
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