Claudia Lopez

-Conduct regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and

other common areas.

-Supervised and supported housekeeping personnel to maximize quality of service and performance.

-Assessed daily workloads, scheduled, and planned daily assignments.

-Delegate work to staff, setting priorities, and goals.

-Coached, mentored and trained team members in order to improve their job performance.

-Assigned tasks to associates to fit skill levels and maximize team performance.

-Oversaw daily operations, maintaining efficiency and quality standards.

-Assessed daily workloads, scheduled, and planned daily assignments.

-Established and enforced procedures and work standards, promoting team performance and safety.

-Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.

-Performed quality control inspections for guest rooms and public areas.

-Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.

-Monitored supply levels and requested new items to maintain completing daily cleaning tasks

(- 2004-2005 Housekeeping

-2005-2010 breakfast attendance

-2010-2013 Housekeeping Supervisor

-2013-2019 Executive Housekeeper)