Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Claudia Lopez

Union

Summary

Dynamic Import Coordinator with OIA Global Logistics, skilled in effective communication and proficient in Cargo Wise. Proven ability to manage international shipments while delivering exceptional customer service and resolving issues promptly.

Overview

7
7
years of professional experience

Work History

Import Coordinator

OIA Global Logistics
09.2021 - Current
  • Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
  • Created and wrote up new process instructions, resulting in increased efficiency.
  • Obtained quotes from several shipping companies and selected new organization, resulting in cost savings.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
  • Reduced shipping delays through proactive coordination with vendors and carriers.
  • Maintained up-to-date knowledge of import regulations, staying ahead of industry changes that may impact business operations or profitability.

Freight Forwarder

JAD International
08.2018 - 03.2019
  • Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
  • Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
  • Optimized routing options by continuously researching market trends and analyzing data on carrier capabilities and capacity availability.
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
  • Arrange local deliveries or pickups.
  • Booking and tracking intermodal shipments.
  • Coordinated shipments, determining timely transport of goods from point of origin to final destination.
  • Improved customer satisfaction ratings by providing timely updates on shipment status and addressing concerns promptly.

Customer Support Specialist

Brazil Express Delivery
04.2018 - 07.2018


  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Schedule drives for pickup and deliveries.
  • Provide quote for customer on local services.
  • Generate freight bills and invoices.
  • Communicate with drivers and customer to handle the good transportation requirements.

Education

Associate of Science - Hotel, Resort And Restaurant Management

Union County College
Cranford, NJ
05-2017

Skills

  • Effective communication
  • International shipments
  • Teamwork
  • Proficient in Cargo Wise
  • Tracking shipments
  • Problem-solving
  • Customer service
  • Multitasking

Languages

Spanish
Native or Bilingual

Timeline

Import Coordinator

OIA Global Logistics
09.2021 - Current

Freight Forwarder

JAD International
08.2018 - 03.2019

Customer Support Specialist

Brazil Express Delivery
04.2018 - 07.2018

Associate of Science - Hotel, Resort And Restaurant Management

Union County College

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