David Hudson

•Send file disclosures to consumers

•Assist in initiating and resolving disputes for third party lenders using company procedures and FCRA guidelines and time frames.
•Process high request received by email and fax and alert leadership to trends
on consumer calls/request.
•Follow up on consumer request not immediately resolve

Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries assisting with fraud alert request and processing credit and or score reports

• Dispute and remove items from consumers report
• Keep performance on a occupied environment (85% to 90% accuracy)

• Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
• Supported clinical staff by providing timely updates on status of prior authorizations for various services.
• Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
• Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization over 50 requests per day
• Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
• Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.

• Assist in initiating and resolving disputes for third party lenders using company procedures and FCRA guidelines and time frames. Receive
  and process disputes from Chex Systems through Re-investigation forms
  •Process high request received by email and fax and alert leadership to trends on consumer calls/request. complete 100 request
  •Follow up on consumer request not immediately resolved
• Collaborated with cross-functional teams to ensure timely resolution of consumer issues, improving overall service quality.
• Facilitated successful resolutions of escalated cases by collaborating closely with supervisors when necessary.
• Participated in ongoing training opportunities to stay current on industry trends and best practices for consumer support.

• Coordinate and schedule one-on-one In-Home Health Assessments with
  Clinical Providers Through

•Outbound "soft sales” •
Assist in benefit of health risk assessments and overcome objections

•Accurately and concisely documenting customer feedback and special needs
indicated during each call-in computer-based system
•Identifying and addressing the members issues and anticipating future needs

•Provide follow up calls as needed to coordinate providers and plan member
relationships

• Analyze authorization patterns and respond quickly to high-risk situations. Identify changing fraud trends, document, and report through appropriate process in a timely manner to assist in reduction of fraud loss
  for credit unions
  •Utilizes discretion and sound judgment in making decisions while using a
  multitude of PC applications to address inquiries and maintain
  confidentiality of information
  •Verify account activity and take appropriate action to minimize potential fraud
  loss and member inconvenience as well as appropriately controlling calls
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
• Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
• Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
• Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.