Claudia Lovato
Mechanicsville,VA
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Dental Assistant
Virginia Dental & Anesthesia Associates
08.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
Mosaic Dental
05.2021 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
Metro Dental Health
09.2017 - 03.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Education
High School Diploma -
Miami Palmetto Senior High School
Miami06-2016
Skills
- Appointment scheduling
- Cash handling
- Customer service
- Data entry
- Team collaboration
- Communication skills
- Call management
- Problem solving
- Record keeping
- Telephone etiquette
- Scheduling
- Oral and writing communication
Certification
- DATS (Dental Assistant Training School)
- X-ray Certification
Timeline
Front Desk Receptionist/Dental Assistant
Virginia Dental & Anesthesia Associates
08.2021 - Current
Front Desk Receptionist
Mosaic Dental
05.2021 - 08.2021
Front Desk Receptionist
Metro Dental Health
09.2017 - 03.2021
High School Diploma -
Miami Palmetto Senior High School
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