Claudia Loveland
Global Operations Professional
Roseville,CA
Summary
Enthusiastic and versatile Global Operations Professional with a track record of improving overall operations, reducing overhead and increasing value. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proficient in managing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Senior Operations Manager
Stewart Title
Remote
09.2021 - 10.2022
- Global Supply Chain Management
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Procured contracting arrangements with sub-contractors and service providers.
- Oversaw staff and sub-contractor performance review assessments.
- Provided leadership for continual management and employee training initiatives.
- Managed daily operations, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Developed and rolled out new policies designed to bolster productivity and reduce overall production costs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Trained new employees on proper protocols and customer service standards.
- Served instrumental role in organizational transformation and implementation and participated in successful large-scale corporate restructurings.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Production Center Manager
First American Title Insurance Co
Remote
02.2016 - 09.2021
- Successfully built Homebuilder Services Division utilizing Global Supply Chain Management
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Evaluated suppliers to maintain cost controls and improve operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Managed procurement, inventory and warehouse operations.
- Monitored budget and utilized operational resources.
- Monitored and coordinated workflows to optimize resources.
- Achieved team goals through formalized training plans, coaching and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Tracked and analyzed profitability and key metrics to improve overall profitability and bring in new clientele.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Mitigated business risks by working closely with staff members and assessing performance.
- Served instrumental role in organizational transformation and implementation and participated in successful large-scale corporate restructurings.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Business Operations Manager
Voit Real Estate Services
Roseville, CA
08.2010 - 11.2015
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Initiated and boosted relationships with various wholesalers to deliver on-trend commercial real estate brokerage services for customers.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Recruited, hired, mentored and trained 15 staff and sales agents on business procedures, policies, duties and customer care methods.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in commercial real estate field.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Reported issues to higher management with great detail.
- Served instrumental role in organizational transformation and implementation and participated in successful large-scale corporate restructurings.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked and analyzed profitability and key metrics to improve overall profitability and bring in new clientele.
- Developed and rolled out new policies designed to bolster productivity and reduce overall overhead costs.
- Reduced operational risks while organizing data to forecast performance trends.
- Drafted invoices for completed work.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Streamlined operations and budgeted effectively to decrease spending $125,000/year.
- Assisted in recruiting, hiring and training of team members.
- Managed daily operations of commercial real estate brokerage firm, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised daily operations of multi-million dollar commercial real estate transactions.
Senior Marketing Specialist
CB Richard Ellis
Roseville, CA
08.2005 - 08.2010
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Identified appropriate marketing channels and target customers for campaigns.
- Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
- Onboarded new team members and coached personnel in marketing tasks.
- Updated customer database and generated lists and counts for direct marketing projects.
- Updated social media platforms with latest news and corporate details.
- Met with vendors to assess products, inquire about services and negotiate pricing.
- Collaborated closely with graphic designers, subject matter experts (SMEs) and technical staff to produce compliant, on-time proposals.
- Designed and implemented advertising and public relations activities.
- Worked closely with in-house design team to develop visuals for content.
- Maintained high level of understanding of industry standards and trends.
- Wrote engaging and successful marketing, advertising and website copy.
Education
Bachelor of Science - Business Administration And Marketing
California State University - Sacramento
Sacramento, CA 08.2000 - 12.2003
Skills
Strategic planning and execution
Process improvements
Capital spending
Performance Analysis
Staff training/development
Effective leader
Relationship building
Budget development
Coaching and mentoring
Recruitment
Employee reviews
Decision-Making
Inventory management
Product development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Senior Operations Manager
Stewart Title
09.2021 - 10.2022
Production Center Manager
First American Title Insurance Co
02.2016 - 09.2021
Business Operations Manager
Voit Real Estate Services
08.2010 - 11.2015
Senior Marketing Specialist
CB Richard Ellis
08.2005 - 08.2010
Bachelor of Science - Business Administration And Marketing
California State University - Sacramento
08.2000 - 12.2003