Claudia Luevanos Chavez
El Paso,TX
Summary
Detailed oriented Customer Care Advocate offering more than five years of experience. Dedicated to thoroughly and accurately resolve customer concerns with forward thinking and knowledgeable solutions. Adept at mentoring employees on processes and policies in support of team and business objectives. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and business objectives. Well-trained and composed in busy call center settings. Proficient in private internal software. Reliable customer service representative with extensive track record in demanding sales and account management environments. Strong and problem solver working effectively and productively with diverse customers and individual needs.
Overview
22
22
years of professional experience
Work History
Early Childhood Teacher
Region 19 Head Start
01.2022 - Current
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Customer Care Advocate
Verizon Wireless Inc.
03.2013 - 07.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promoted available products and services to customers during service, account management, and order calls.
- Implemented and developed customer service training processes.
Early Childhood Teacher
Region 19 Head Start
08.2008 - 12.2011
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted sensory development by providing access to different textures.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Utilized creative teaching strategies to engage students in classroom.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Early Childhood Teacher
Texas Migrant Council
08.2005 - 12.2008
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Created safe and nurturing learning environment for preschoolers.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Office Manager
Desert Sun Pools
01.2002 - 01.2005
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Bachelor of Science - Education
The University of Texas At El Paso
El Paso, TX12.2010
Associate of Arts - Education Ec-6
El Paso Community College
El Paso, TX08.2007
Skills
- Report Transcription
- Account Management
- Report Preparation
- Staff Training
- Credit Card Payment Processing
- Critical Thinking
- Calm and Professional Under Pressure
- Policy and Procedure Adherence
- Cultural Awareness
Timeline
Early Childhood Teacher
Region 19 Head Start
01.2022 - Current
Customer Care Advocate
Verizon Wireless Inc.
03.2013 - 07.2018
Early Childhood Teacher
Region 19 Head Start
08.2008 - 12.2011
Early Childhood Teacher
Texas Migrant Council
08.2005 - 12.2008
Office Manager
Desert Sun Pools
01.2002 - 01.2005
Bachelor of Science - Education
The University of Texas At El Paso
Associate of Arts - Education Ec-6
El Paso Community College
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