Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Claudia Lugo

San Antonio

Summary

Proven to excel in fast-paced retail environments, I leveraged my strong customer service and cash handling skills at Bill Millers to enhance customer satisfaction and streamline transactions. Mentoring staff and leading by example, I significantly contributed to achieving sales targets and maintaining high service standards, demonstrating both leadership and empathy.

Overview

3
3
years of professional experience

Work History

Cashier

Bill Millers
01.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.

Education

Associate of Arts -

Northwest Vista College
San Antonio, TX
05-2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Cash register systems
  • Payment processing
  • Conflict resolution
  • Refunds and exchanges
  • Staff training
  • ID verification
  • Order packaging
  • Sales expertise
  • Purchase assistance
  • Fraud prevention awareness
  • Identification checks
  • Loyalty program promotion
  • Multitasking and organization
  • Credit card processing
  • Basic math
  • Sales transactions
  • Credit and cash transactions
  • Scanner operations
  • Online orders preparation
  • Gift card handling
  • Honest and dependable

Accomplishments

  • Promoted to breakfast manager after only 1.5 year for exceptional performance.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Bill Millers
01.2022 - Current

Associate of Arts -

Northwest Vista College

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Claudia Lugo