Claudia Marin
Administrative Assistant
Las Vegas,Nevada
Summary
Seeking a challenging and responsible position with a company that needs for my experience with opportunities for personal and professional growth.
Overview
1
1
Language
19
19
years of professional experience
Work History
Secretary
Culinary Workers Union Local 226
Las Vegas, Nevada
07.2017 - 07.2020
- Supported the secretarial needs of the Internal and External organizing directors, including assisting with daily activities, schedule, meetings, programs, and committees as assigned.
- Created forms and flyers for the Internal and External Organizers.
- Data entry support for the Union Organizers using the Access Organizing module, Microsoft Excel, FileMaker Pro, and PowerPoint.
- Attended Staff Meetings.
- Ran errands outside the office as needed.
- Assisted members with interpretation and general questions.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Drafted agendas, recorded minutes and created documents for meetings.
- Provided clerical support to company employees by copying, faxing and filing documents.
Office Assistant
Habitat for Humanity
Las Vegas, Nevada
12.2016 - 07.2017
- Answered multiple phone lines, screen, and route calls to the appropriate department.
- Write and distribute emails, correspondence memos, letters, faxes, and forms.
- Order office supplies and research new deals and suppliers.
- Data Entry as needed.
- Run errands outside the office.
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Customer Service Representative
Teachers Health Trust
Las Vegas, Nevada
07.2006 - 12.2016
- Provided primary customer service support to the Trust’s 35,000 participants.
- Worked with the Eligibility Department to calculate premiums.
- Coordinated with the Claims Department to calculate premiums.
- Provided assistance with the New Hire Orientations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing participants needs and resolving concerns.
- Processed Enrollment Forms as needed.
- Answered constant flow of calls with minimal wait times.
Customer Service Representative
OBA Midwest, LTD
Las Vegas, Nevada
06.2001 - 12.2005
- Quoted plan benefits and claim status to both Union Members and providers.
- Processed dental claims and enrollment forms.
- Assisted the Pension Department as needed.
- Served as a translator for all departments.
- Answered telephone calls promptly to avoid on-hold wait times.
Education
Nursing
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
La Paz
Michoacán, MexicoNotary Public -
Notary Public For The State of Nevada
Las Vegas, NVSkills
Bilingual - English/Spanish
Good listening skills
Administrative support
Professional telephone demeanor
Multi-line phone talent
Timeline
Secretary
Culinary Workers Union Local 226
07.2017 - 07.2020
Office Assistant
Habitat for Humanity
12.2016 - 07.2017
Customer Service Representative
Teachers Health Trust
07.2006 - 12.2016
Customer Service Representative
OBA Midwest, LTD
06.2001 - 12.2005
Notary Public -
Notary Public For The State of Nevada
High School Diploma -
La Paz
Nursing
College of Southern Nevada