Over 4 years of experience in counseling, conflict resolution, and crisis intervention. Pursuing my Bachelor’s degree in Behavioral Science at San Jose State University and I completed my AA in Psychology at Chabot College. Strong interpersonal skills, committed to diversity and improving mental health care quality.
Overview
5
5
years of professional experience
Work History
Patients’ Rights Monitoring Investigation Speciali
Mental Health Association Of Alameda County
Oakland, CA
09.2022 - Current
Conducts focused monitoring of reported and suspected abuse and/or neglect in mental health treatment facilities and tracks trends
Receives complaints from consumers of mental health treatment, family members and other concerned parties
Conducts investigations of complaints, utilizing collections of evidence and drawing conclusions based on knowable facts
Monitors treatment facilities for compliance with state, CMS, and the Joint Commission requirements in the use of seclusion and/or behavioral restraints
Residential Counselor
Gentle Heart Care Services
Hayward, CA
07.2021 - 09.2022
Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
Monitored and documented client progress toward meeting goals and objectives.
Residential Counselor
The R.E.F.U.G.E
San Leandro, CA
09.2020 - 09.2021
Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
Coordinated activities and events to create safe, positive and inclusive environment.
Client Engagement Manager
Office Depot Inc
San Leandro, CA
01.2019 - 09.2020
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
Taking ownership of customer's issues and following problems through to resolution
Increased customer satisfaction scores by 27%
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Educated patients and answered questions about health condition, prognosis, and treatment.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Upheld professional nursing standards and ethical principles when advocating for patients' rights, respecting their autonomy, and maintaining confidentiality at all times.
Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient.
Responses in electronic medical records.
Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines.
Performed triage on incoming patients and determined severity of injuries and illnesses
Communicated with healthcare team members to plan, implement and enhance treatment strategies
Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions. at AdventHealthEducated patients and answered questions about health condition, prognosis, and treatment.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Upheld professional nursing standards and ethical principles when advocating for patients' rights, respecting their autonomy, and maintaining confidentiality at all times.
Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient.
Responses in electronic medical records.
Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines.
Performed triage on incoming patients and determined severity of injuries and illnesses
Communicated with healthcare team members to plan, implement and enhance treatment strategies
Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions. at AdventHealth
SENIOR INVESTIGATION OFFICER at INVESTGATION SECTION, LEMBAGA HASIL DALAM NEGERISENIOR INVESTIGATION OFFICER at INVESTGATION SECTION, LEMBAGA HASIL DALAM NEGERI