Claudia Marin
Hayward,CA
Summary
Over 4 years of experience in counseling, conflict resolution, and crisis intervention. Pursuing my Bachelor’s degree in Behavioral Science at San Jose State University and I completed my AA in Psychology at Chabot College. Strong interpersonal skills, committed to diversity and improving mental health care quality.
Overview
5
5
years of professional experience
Work History
Patients’ Rights Monitoring Investigation Speciali
Mental Health Association Of Alameda County
09.2022 - Current
- Conducts focused monitoring of reported and suspected abuse and/or neglect in mental health treatment facilities and tracks trends
- Receives complaints from consumers of mental health treatment, family members and other concerned parties
- Conducts investigations of complaints, utilizing collections of evidence and drawing conclusions based on knowable facts
- Monitors treatment facilities for compliance with state, CMS, and the Joint Commission requirements in the use of seclusion and/or behavioral restraints
Residential Counselor
Gentle Heart Care Services
07.2021 - 09.2022
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
Residential Counselor
The R.E.F.U.G.E
09.2020 - 09.2021
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Coordinated activities and events to create safe, positive and inclusive environment.
Client Engagement Manager
Office Depot Inc
01.2019 - 09.2020
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Taking ownership of customer's issues and following problems through to resolution
- Increased customer satisfaction scores by 27%
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Arts - Behavioral Science
San Jose State University
San Jose, CA05.2024
Associate of Arts - Psychology
Chabot College
Hayward, CA05.2021
Skills
- Legal Compliance
- Problem-Solving
- Time Management
- Attention to Detail
- Critical Thinking
- Excellent Communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Patients’ Rights Monitoring Investigation Speciali
Mental Health Association Of Alameda County
09.2022 - Current
Residential Counselor
Gentle Heart Care Services
07.2021 - 09.2022
Residential Counselor
The R.E.F.U.G.E
09.2020 - 09.2021
Client Engagement Manager
Office Depot Inc
01.2019 - 09.2020
Bachelor of Arts - Behavioral Science
San Jose State University
Associate of Arts - Psychology
Chabot College
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