Claudia Marroquin-Frometa
Downey,CA
Summary
Dynamic, experienced servant leader leveraging 26 years of experience in healthcare, communications, emergency/disaster management and government/community relations and newspaper publishing. Possess a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excel in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Areas of expertise include: Strong interpersonal and organizational skills. Excellent collaborator and effective communicator. Expert in disaster management and response protocols. Experienced in dealing with sensitive information and able to lead cross-functional teams. Influential/effective communicator (English/Spanish), ability to diffuse conflict and reach compromise.
Looking to transition from emergency management into communications/public affairs and utilize my skillsets to strengthen and advance community relations/partnerships to effectuate change.
Overview
26
26
years of professional experience
1
1
Certification
Work History
National Emergency Management Consultant
Kaiser Permanente Foundation Hospitals and Health Plan
Pasadena, CA
05.2017 - Current
- Member of the National Emergency Management Team, provide support, from situational alert status to emergency response mode with all disasters, including activation of the National Emergency Operations Center
- Collaborate with regional communications teams to support message alignment during hospital activations and/or disaster alerts
- Guide and support the activation of the Southern California Regional Command Center
- Train medical and non-clinical staff on effective emergency management response protocols and effective activation and communication strategies
- Create and write templates, disaster plans and facilitate collaboration across regional/national business units (Communications, Pharmacy, Compliance, Nursing, Security, Logistics), with the goal of improving Emergency Management response protocols across Kaiser Permanente
- Developed strong relationships with key stakeholders at all organizational levels, fostering collaboration across departments
Disaster Preparedness Officer & Corporate Committee Chair - Emergency Management for 13 Southern California Hospitals
Centinela Hospital Medical Center & Prime Healthcare
01.2006 - 01.2017
- Led the organization’s Emergency Management Program
- Trained hospital’s leadership including its medical staff on effective disaster response and communication alignment strategies
- Streamlined the organization’s communication response protocols and messaging by engaging with marketing and communications teams
- Maintained compliance with county, state and federal regulatory agencies on hospital preparedness grants and environment of care
- Executed multi-agency disaster exercises/drills and the on-going collaboration with outside community stakeholders
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities
- Improved department efficiency by streamlining and implementing policies and processes
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
Substitute Teacher
Little Lake Unified School District
Santa Fe Springs
01.2002 - 01.2005
- Credentialed Educator (California Basic Educational Skills Test) CBEST.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Founder, Editor & Publisher
La Prensa weekly newspaper – The Press-Enterprise Co.
Riverside
01.1999 - 01.2002
- Founder, Editor and Publisher of the first Spanish weekly newspaper in Riverside and San Bernardino Counties
- Responsible for newspaper’s daily operations: content, advertising, marketing, and circulation
- Instrumental in growing La Prensa's weekly circulation and establishing key partnerships with city and business leaders across two counties
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Built and maintained strong, cohesive team by recruiting top talent and fostering supportive work environment.
- Increased brand visibility and market penetration by developing and executing comprehensive marketing strategies.
Education
Executive Education in Public Policy Certificate -
University of Southern California (USC)
Los Angeles, CA02.2019
Pediatric Disaster Response and Emergency Preparedness
Texas A&M University
Los Angeles01.2016
US Dept., of Homeland Security’s FEMA
Anniston, Alabama01.2012
Terrorism Liaison Officer -
Department of Homeland Security
Los Angeles01.2012
BA - Communications, Mass Media
California State University San Bernardino
San Bernardino01.1997
Skills
- Project management
- Employee motivation
- Consulting
- Effective Communicator
- Operations management
- Consensus Builder
Leadership Experience
- Council Member, City of Downey, 2018 to present (term expires 2026)
- Board Member, Rancho Los Amigos Rehabilitation Hospital Foundation Board, 2022 to present
- Regional Council Member for Community, Economic and Human Development Committee, Southern California Council of Governments (SCAG), 2022 to present
- President, NALEO (National Association of Latino Elected & Appointed Officials), 2020 to present
- Board of Advisors Member, USC Executive Education (EXED) School of Public Policy, 2019 to present
- Public Safety Policy Committee Chair, GTLR (Governance, Transparency and Labor Relations), League of California Cities, 2019 to present
- National Advisory Committee Member for Hospital Incident Command System (HICS), California Emergency Medical Services Authority (EMSA), 2017 to present
- Executive Board Member, California Contract Cities Association (CCCA), 2022 to 2024
- Planning Committee Member, California Hospital Association (CHA) Statewide Annual Disaster Planning Conference for California Hospitals, Sacramento, 2012 to 2019
- Advisory Committee Board Member, Emergency Management, California Hospital Association (CHA), Sacramento, 2015 to present
Certification
- Incident Command System 100
- Incident Command System 200
- ICS 300 (MACSs)
- National Incident Management System 700
- IS 800 (National Response Plan)
- IS 701, Multi-Agency Coordination System (MACS)
- IS 704 (Comm. & Information Mgmt.)
- IS 235, Emergency Planning
- IS230, Fundamentals of Emergency Mgmt.
- IS 775, EOC Mgmt. & Operations
- IS 366 Planning for needs of Children & Disasters
- FEMA, Pediatric Surge & Planning
- ICS 400, Advanced ICS
Communication Skills
2013-Present: Instructor for LA County Emergency Medical Services (EMS) & HASC (Hospital Association of Southern California), Quarterly sessions on Hospital Disaster Management Training (HDMT) at LA County USC.
Languages
Spanish
Native or Bilingual
References
Available Upon Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
National Emergency Management Consultant
Kaiser Permanente Foundation Hospitals and Health Plan
05.2017 - Current
Disaster Preparedness Officer & Corporate Committee Chair - Emergency Management for 13 Southern California Hospitals
Centinela Hospital Medical Center & Prime Healthcare
01.2006 - 01.2017
Substitute Teacher
Little Lake Unified School District
01.2002 - 01.2005
Founder, Editor & Publisher
La Prensa weekly newspaper – The Press-Enterprise Co.
01.1999 - 01.2002
US Dept., of Homeland Security’s FEMA
Executive Education in Public Policy Certificate -
University of Southern California (USC)
Pediatric Disaster Response and Emergency Preparedness
Texas A&M University
Terrorism Liaison Officer -
Department of Homeland Security
BA - Communications, Mass Media
California State University San Bernardino
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