Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CLAUDIA MARTINEZ

Downey,CA

Summary

Experienced in medical office background, cashiering , and or equivalent in medical terminology. Demonstrates ability to deal with internal and external customers. Detail-oriented with ability to prioritize and multitask ability to handling multiple projects simultaneously with a high degree of accuracy. Experienced in using multi line phone system. Able to work efficiently in a fast pace environment, meets established department performance standards and guidelines. Dedicated to offering exceptional assistance to team members, patients, and providers. Organized and dependable candidate successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Medical Travel Receptionist Assistant

Yoshpe & Willner MDS (SCENT)
12.2016 - Current
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Provide coordination of servies to address patients needs related to benefits, finance, and other member services utilizing available technology.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Organized electronic faxes for easy retrieval of documents and information.
  • Resolved patient problems and complaints to advocate for them and the providers.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with patients in person, through email and telephone for follow up appointments, test, and procedure.
  • Kept reception area clean and neat to give patients positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Handled copayment transactions and maintained payment records accurately.
  • Chart review weekly for medical treatment. Insuring current schedules are accurate, making authorized changes as appropriate.
  • Assisted in orienting new employees.

Retail Sales Associate

Total Fashion
03.2013 - 12.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash and counting change.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

No Degree -

Long Beach City College
Long Beach, CA

Skills

  • Cataloging of Materials
  • Patient Interviews
  • Operational Requirements
  • Microsoft Office
  • Computer Proficiency
  • Call Answering and Routing
  • Personnel Records
  • Google Docs
  • Insurance Eligibility
  • Travel Accommodations
  • Electronic Document Storage
  • Status Updates
  • Inquiry Requests
  • Greet Visitors
  • Patient Intakes
  • Customer Retention
  • Reminder Calls
  • Visitor Screening
  • Customer Satisfaction
  • Appointment Booking
  • Customer Interaction
  • Manage Files
  • Records Preparation
  • Information Assistance
  • Telephone Systems
  • Word Processing
  • Answer Telephone Calls
  • Agreements and Contracts
  • Greeting and Seating Clients
  • Cash Management
  • Customer Inquiries
  • Visitor Log Management
  • Documentation and Recordkeeping
  • Document Scanning

Languages

Spanish
Professional Working

Timeline

Medical Travel Receptionist Assistant

Yoshpe & Willner MDS (SCENT)
12.2016 - Current

Retail Sales Associate

Total Fashion
03.2013 - 12.2016

No Degree -

Long Beach City College

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CLAUDIA MARTINEZ