Allen Sanchez
San Diego,CA
Summary
Dedicated Performane Manager knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance.
Overview
8
8
years of professional experience
Work History
Performance Manager
Delta Air Lines, Inc
Seattle, WA
02.2023 - 01.2024
- Part of the Seattle start-up Team to create a new Ramp operation for Delta Airlines
- Created a new Dispatch department for a more smooth flight assignment system.
- Responsible for ordering uniforms, breakroom supplies, and any items necessary to accomplish goals.
- Issued corrective action/letter of expectation for agents and supervisors.
- Oversaw International Operations for Alaska Airlines below-wing Mexico flights.
- Created Templates for supervisors to use for shift reports.
- Maintained a professional and friendly relationship with our customer Alaska Airlines at their HQ Hub, Participated in the Operations, Performance, and Leadership meetings with Alaska Airlines Directors.
- Conducted Gensuite reports and audits to assure compliance with Unifi Policy.
- Oversaw approximately 400 Unifi agents and an average of 8 ramp crews per shift.
- Participated in Company TDY assist programs in Maui,Hawaii (OGG) to train and instruct supervisors on the Gensuite program.
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
Lead Ramp Service Agent
Alaska Airlines
San Diego , CA
07.2018 - Current
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated ground crew activities to complete objectives on schedule.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Transferred luggage from aircraft to collection areas safely using Type equipment.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Connected electrical power unit and hoses to aircraft.
- Stocked aircraft cabins with necessary equipment and supplies.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Maintained accurate documentation of performed work and completed tasks.
- Towed aircraft to gates and hangars using tractors and other vehicles.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
Cashier
ABM Industries
San Diego, CA
03.2017 - 06.2018
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $Amount or more per shift.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Sales Associate
Best Buy
San Diego , CA
10.2016 - 01.2017
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Resolved concerns with products or services to help with retention and drive sales.
Park Quality
SeaWorld Parks & Resorts
San Diego , CA
05.2016 - 09.2016
- Maintained gardening tools by replacing blades and fluids.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sandwich Artist
SUBWAY®Restaurants
San Diego , CA
12.2015 - 01.2016
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice and trim food.
- Executed sandwich artistry duties with very low occurrence of errors.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Replenished serving stations with fresh food and cleaned up spills.
Education
General -
San Diego City College
San Diego, CA06-2017
High School Diploma - General
Southwest High School
San Diego, TX06-2014
Skills
- P>Crew assistance
- P>Cargo and freight
- P>Baggage tag checks
- P>Aviation and transportation
- P>Pushback and towing
- P>Aviation regulations
- P>Weight/balance loading
- P>Marshaling aircraft
- P>Aircraft greeting
- P>Sorting and labeling
- P>Aircraft servicing
- P>Corporate policies
- P>Loading and unloading
- P>Radio etiquette
- P>Written Communication
- Client Relationship Management
- Project Planning
- Computer Skills
- Team Building
- Time Management
- Quality Assurance
- Interpersonal Communication
- Self-Directed
- Leadership
- Teamwork and Collaboration
Accomplishments
It was an honor
Timeline
Performance Manager
Delta Air Lines, Inc
02.2023 - 01.2024
Lead Ramp Service Agent
Alaska Airlines
07.2018 - Current
Cashier
ABM Industries
03.2017 - 06.2018
Sales Associate
Best Buy
10.2016 - 01.2017
Park Quality
SeaWorld Parks & Resorts
05.2016 - 09.2016
Sandwich Artist
SUBWAY®Restaurants
12.2015 - 01.2016
General -
San Diego City College
High School Diploma - General
Southwest High School