Summary
Overview
Work History
Education
Skills
Timeline
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Claudia Martinez

McKinney,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Mod Contractor

ModSquad
05.2024 - Current
  • Maintain strong call control and quickly work through scripts to make formal complaints on rental properties.

Tier 2 Agent

Landing Hands Virtual Assistants
12.2021 - Current
  • Assisted customers with various types of technical issues via email, live chat and telephone. We work with Zendesk and Jira.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Handled customer service issues by providing guidance or escalating for advanced support.

Front Office

South Texas Dental
McKinney, TX
03.2016 - 07.2016
  • Answered and managed incoming calls and emails.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Took customer payments and billed insurance companies for remaining balance.
  • Scheduled and confirmed patient appointments and consultations..
  • Verified, updated and entered patient information into system.
  • Arranged documents for insurance claims.
  • Completed relevant insurance and other claim forms.

Front Office Assistant

Love My Clean House
McKinney, TX
05.2015 - 11.2015
  • Make the daily schedule as well as manage employees hours daily.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Update banking numbers , expenses , deposits, withdrawals.
  • Manage all advertising on Wordpress, Craigslist, Facebook, Google, Angies List, and Yelp.
  • Manage the company's Quickbook to make sure all numbers matched at end of business day, as well as weekly, monthly, and yearly.

Internet Specialist

Nissan Of Mckinney
McKinney, TX
08.2014 - 01.2015
  • Follow up with internet car leads to build long-term relationships and successful referrals.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Responded to inquiries from potential customers via email and telephone.
  • Make appointments, pull up credit reports
  • Greet costumers as they walk in the door.

Supervisor

First Convenience Bank
McKinney, TX
12.2012 - 07.2014
  • Provide a friendly greeting as customers walked in the building.
  • Manage cash withdrawals as well as cash deposits.
  • Vault teller and ATM custodian for 6 months.
  • Responsible for monthly audits, weekly cash orders, and supervising bank tellers at time of duty.
  • Other responsibilities included dealing with customers complaints in person or over the phone, having to resolve the problem by the end of my shift.
  • Monthly quotas had to be met as a branch and individually, always tried my best to over achieve both quotas.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Established and enforced clear goals to keep employees working collaboratively.

Supervisor

Annas Linenes
McKinney, TX
01.2011 - 12.2012
  • Coordinated employee schedules according to shift changes and availability.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Engaged customers in friendly, professional dialogue to determine needs.

Team Leader/Trainer

Whataburger
McKinney, TX
11.2009 - 12.2011
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Promoted food items, beverages and desserts to increase sales.
  • Received inventory of food and beverage products to stock in designated areas.

Education

High School Diploma -

Mckinney Boyd High School
Mckinney, TX
01.2010

Skills

  • Bilingual
  • Ability to multitask
  • Effective telephone skills
  • Excellent organizational skills
  • Dependable team member
  • Overachiever
  • Friendly, outgoing

Timeline

Mod Contractor

ModSquad
05.2024 - Current

Tier 2 Agent

Landing Hands Virtual Assistants
12.2021 - Current

Front Office

South Texas Dental
03.2016 - 07.2016

Front Office Assistant

Love My Clean House
05.2015 - 11.2015

Internet Specialist

Nissan Of Mckinney
08.2014 - 01.2015

Supervisor

First Convenience Bank
12.2012 - 07.2014

Supervisor

Annas Linenes
01.2011 - 12.2012

Team Leader/Trainer

Whataburger
11.2009 - 12.2011

High School Diploma -

Mckinney Boyd High School

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Claudia Martinez