Summary
Overview
Work History
Skills
Timeline
Generic

Claudia Martinez

Albuquerque,NM

Summary

Dynamic General Manager with a proven track record at Home2 Suites, excelling in operations management and team leadership. Spearheaded initiatives that drove year-over-year business growth and enhanced customer satisfaction. Skilled in P&L management and fostering a collaborative environment, resulting in reduced employee turnover and improved performance across all departments.

Overview

5
5
years of professional experience

Work History

General Manager

Home2 Suites
05.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Area General Manager

Terrapin Hospitality
10.2020 - 05.2023
  • Spearheaded talent acquisition strategies resulting in attracting top talent that drove organizational success.
  • Expanded market presence with the successful launch of new products, services, or promotional campaigns.
  • Conducted thorough analysis of competitors'' strategies allowing us to stay ahead of market trends resulting in competitive advantage.
  • Reduced employee turnover by fostering a positive work environment and addressing individual needs for growth and development.
  • Championed company culture by promoting core values, mission statements, and ethical practices among all staff members.
  • Exceeded revenue targets by effectively managing budgets, resources, and financial performance metrics.
  • Enhanced customer satisfaction by driving exceptional service standards and swiftly resolving any issues or concerns.
  • Facilitated regular performance reviews to assess employee strengths, weaknesses, opportunities for growth or improvement, leading to increased job satisfaction levels across the organization.
  • Strengthened team productivity and collaboration through effective leadership, coaching, and training initiatives.
  • Developed strong relationships with key stakeholders, ensuring consistent communication and collaboration on business objectives.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Team leadership
  • Staff management
  • Training and development
  • Customer relations
  • P&L management

Timeline

General Manager

Home2 Suites
05.2023 - Current

Area General Manager

Terrapin Hospitality
10.2020 - 05.2023

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