Claudia Martinez
Burleson,TX
Summary
Well qualified Human Resources Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
23
23
years of professional experience
Work History
Human Resources Manager
Good Shepherd Travel
05.2016 - 03.2024
- Oversaw talent acquisition efforts, partnering with hiring managers to define job requirements and identify top candidates in a competitive market.
- Championed diversity initiatives within the organization by creating inclusive policies that promoted equal opportunity employment practices.
- Facilitated annual performance review process for all staff members, providing constructive feedback and setting tangible goals for professional growth.
- Served as a liaison between management and employees during company-wide initiatives, ensuring clear communication of expectations and objectives.
- Reduced time-to-hire with targeted recruitment efforts, streamlined interview processes, and improved candidate sourcing methods.
- Implemented performance management system to align individual goals with company objectives, fostering a culture of continuous improvement.
- Coordinated professional development opportunities for staff members to enhance their skills and knowledge in various subject areas pertinent to their roles.
- Provided guidance during organizational restructuring efforts aimed at increasing resource allocation efficiency without compromising service quality or personnel morale.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Increased employee satisfaction scores by proactively addressing concerns through open communication channels and regular feedback sessions.
Hotel Operations Manager
Pearl Hospitality
06.2013 - 04.2016
- Reduced operational costs by streamlining processes and optimizing resource allocation.
- Coordinated with sales teams to develop targeted promotional campaigns for increased bookings during off-peak seasons.
- Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
- Maintained strict adherence to safety regulations, ensuring a secure environment for guests and employees alike.
- Promoted a culture of continuous learning among staff members by organizing relevant training opportunities that enhanced skills and performance.
- Optimized inventory management systems to reduce waste while maintaining property standards.
- Organized staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs.
- Collaborated with HR department in recruiting top talent for various positions within the hotel''s operation team.
- Developed and maintained strong relationships with vendors, negotiating favorable contracts for goods and services.
- Conducted regular performance evaluations of staff members, providing constructive feedback for continuous improvement.
- Enhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
- Increased employee retention rates through effective leadership techniques that fostered team cohesion.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Developed and implemented promotional strategies to increase occupancy.
Human Resources Generalist
Samsill Manufacturing Corporation
10.2006 - 05.2013
- Administer, maintain and track leave of absence requests, disability claims and FMLA requests.
- Assists employees with benefits related questions.
- Facilitated monthly open enrollment question and answer sessions with employees on benefit program updates.
- Maintained knowledge of government regulations, qualified and non-qualified benefit program trends, and practices among similar organizations, including an understanding of the recently enacted federal healthcare reform and the ability to lead implementation of required changes.
- Partner with senior-level management to create fair and consistent HR policies and procedures.
- Researched, plan and assist in the design, development and implementation of benefits and wellness programs, reports and systems.
- Perform quantitative analysis to track benefit trends, identify improvement opportunities and monitor procedures for adherence/compliance to company policies and state/federal requirement.
- Optimized workforce planning by analyzing staffing needs and making data-driven recommendations for hiring or reorganization efforts.
- Reduced employee turnover with proactive conflict resolution and performance management strategies.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Established an internship program that provided valuable learning experiences for interns while also creating a talent pipeline for full-time hires.
- Improved employee retention by implementing effective onboarding and training programs.
- Conducted thorough job analyses to create accurate job descriptions for various roles within organization.
- Supported company growth by leading successful recruitment and hiring campaigns.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and monitored employee recognition programs.
Corporate Recruiter
Adecco Employment Solutions
10.2000 - 06.2005
- Implemented diversity initiatives in recruitment practices, resulting in a more inclusive workforce that better reflects organizational values.
- Conducted regular check-ins with new hires during their probationary period to address any concerns or challenges early on, promoting long-term employee retention rates.
- Worked closely with HR team to ensure smooth transition for new hires during onboarding process, including benefits enrollment and orientation sessions.
- Enhanced candidate pool by implementing advanced sourcing techniques and utilizing various recruitment channels.
- Reduced time-to-fill for open positions by establishing efficient interview scheduling procedures.
- Negotiated offers with selected candidates, balancing both company budget constraints and individual salary expectations for mutually beneficial agreements.
- Organized career fairs and university partnerships to connect directly with potential candidates from diverse backgrounds and skill sets.
- Continuously refined recruitment strategies by staying informed of industry best practices and incorporating innovative tools and technologies.
- Increased offer acceptance rate by conducting thorough pre-screening interviews and effectively selling company culture and benefits.
- Collaborated with marketing team to promote employer brand through targeted campaigns and social media presence, attracting top talent.
- Supported talent acquisition strategies by attending industry events, networking with potential candidates, and building a strong referral program.
- Improved candidate experience through timely communication, providing feedback, and maintaining transparency throughout the hiring process.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Networked at corporate events to find potential employees.
- Operated and maintained applicant tracking and candidate management systems.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Assisted with writing job postings and job descriptions for boards.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Education
Bachelor of Arts - Human Resources Management
University of Arlington
Arlington, United States1998
Skills
- Employee Relations
- Talent Acquisition
- Talent Management
- Training and Development
- Employee Onboarding & Offboarding
- Regulatory Compliance & Records Management
- Policy Implementation & Workforce Planning
- Retention Strategies & Cost Reductions
- Benefits Administration & Open Enrollment
- HIPPA/FSLA/EEOC/ ADA/FMLA
- Workers compensation & Unemployment laws
- Employee Surveys & Process Improvement
- Employee Programs - Mentor, Wellness, Recognition
- Vendor Management; contract negotiation
Timeline
Human Resources Manager
Good Shepherd Travel
05.2016 - 03.2024
Hotel Operations Manager
Pearl Hospitality
06.2013 - 04.2016
Human Resources Generalist
Samsill Manufacturing Corporation
10.2006 - 05.2013
Corporate Recruiter
Adecco Employment Solutions
10.2000 - 06.2005
Bachelor of Arts - Human Resources Management
University of Arlington
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