Summary
Overview
Work History
Education
Skills
Timeline
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Claudia Martinez Lund

Winnetka,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Customer Care Associate

San Gabriel Valley Humane Society
01.2021 - Current
  • Process adoption applications, clinic appointments as well as meet and greet sessions. Oversee issuance of dog licenses and citations.
  • Ensure public is courteously and effectively assisted when surrendering or redeeming pet animals in accordance with animal control laws and departmental procedure.
  • Coordinate intake of new animals with caretakers and dispatch animal control officers when necessary.
  • Assist shelter director maintain updated photos of animals on shelters social media pages and website. Answer all social media inquiries.
  • Ensure availability of office supplies and equipment including inventory of adoption center store.
  • Monitored attendance and maintained daily timecards; assist in bi-weekly payroll preparation.

Office Administrator

ShorePoints Acupuncuture
02.2016 - 10.2021
  • Handled daily administrative tasks including scheduling appointments, managing phone calls and checking-in/out of patients.
  • Prepared invoices, processed payments and served as liaison between insurance companies and patients when filing claims. Maintained and managed accurate patient records in compliance with HIPAA regulations.
  • Ordered clinic supplies and maintained inventory while managing office budget. Compiled monthly A/R reports. Coordinated with cleaning services to ensure hygienic and presentable clinic at all times.
  • Managed time off requests and processed bi-weekly payroll.
  • Collaborated with marketing team to promote clinic service events through various social media platforms as well as organizing community events to raise awareness about clinic offerings.

Human Resources Manager/Financial Manager

Pacific College of Oriental Medicine
10.2008 - 08.2015
  • Orchestrated health insurance, 401k's, TransitChek and other employee benefits
  • Coordinated biweekly payroll for 150+ employees
  • Maintained personnel files, contracts and hosted all state-mandatory trainings.
  • Audited all financial records, including bank deposits and college checkbooks.
  • Oversaw processing and distribution of $750k-$1M annually in financial aid.
  • Monitored credit cards, petty cash, accounts payables and verified purchases.

Education

B.A. - English Literature

Marymount Manhattan College
New York, New York
06.2006

Skills

  • Customer Relationship Management
  • Escalation management
  • Customer Education
  • Brand representation
  • Teamwork and Collaboration
  • Administrative and Office Support

Timeline

Customer Care Associate

San Gabriel Valley Humane Society
01.2021 - Current

Office Administrator

ShorePoints Acupuncuture
02.2016 - 10.2021

Human Resources Manager/Financial Manager

Pacific College of Oriental Medicine
10.2008 - 08.2015

B.A. - English Literature

Marymount Manhattan College

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Claudia Martinez Lund