Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Claudia Mason

Davenport,FL

Summary

Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Overview

20
20
years of professional experience

Work History

Ticket Guest Services

Walt Disney Parks And Resorts
Orlando, FL
02.2022 - Current
  • Trained junior team members in customer service strategies and property policies.
  • Set and managed policies for concierge services and guest relations.
  • Reviewed upcoming events and planned for expected challenges.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Guest Advocate

Target
Davenport, FL
10.2012 - 09.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.

Programmer Analyst

Walt Disney Parks And Resorts
Orlando, FL
11.1998 - 04.2011
  • Identified causes of issues within applications and determined which modifications needed to be made.
  • Maintained existing applications and designed and delivered new applications.
  • Participated in design sessions with clients to ascertain all project specifications for applications, databases and systems.
  • Collaborated with product management to design, build and test systems.
  • Documented program development and revisions and accurately maintained historical records.
  • Updated documentation with project deviations to capture changes.
  • Built, tested and deployed scalable, highly available and modular software products.
  • Analyzed program data to provide input for key decision making and strategic planning.
  • Resolved malfunctions with systems and programs through troubleshooting.

Education

Associate In Science - Computer Programming - Computer And Information Sciences

Bunker Hill Community College
Charlestown, MA

Skills

  • Operational Efficiency
  • Guest Satisfaction
  • Meeting Support
  • Professional Relationships
  • Delivery Updates
  • Operational Standards
  • Information Updates

Timeline

Ticket Guest Services

Walt Disney Parks And Resorts
02.2022 - Current

Guest Advocate

Target
10.2012 - 09.2019

Programmer Analyst

Walt Disney Parks And Resorts
11.1998 - 04.2011

Associate In Science - Computer Programming - Computer And Information Sciences

Bunker Hill Community College
Claudia Mason