Claudia Mataranglo

• Responsible for utility bill, taxes, reparations, communication with handy companies.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.

• Enhanced student understanding by designing interactive and engaging lectures for 5 students in 3 different levels.
• Increased course relevance by incorporating real-world examples and case studies into lesson plans.
• Improved student retention rates through proactive communication and support.
• Promoted collaboration by developing group projects and fostering positive learning environment.
• Developed innovative teaching methods tailored to diverse learning styles, enhancing student comprehension and success rates.
• Ensured curriculum alignment with academic standards through regular course review and updates.

• Yearbook photographs, lunch duty, library organization, distribution of fundraiser
• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Provided administrative support to department leads to help organize events and fundraisers.

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Helped maintain office security by monitoring visitor access and issuing badges as needed.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.

• Responsible for accounting and receiving, preparation of travel expenses, collaborated with German Tax authorities and accountants as well as all other German public authorities, shipping and receiving computer equipment worldwide, dealt with Customs and shipping companies to import and export quickly, legally and efficiently
• Provided dedicated facility to host Hewlett Packard Enterprise / Aruba Networks Training and Expert Level Testing center
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
• Managed day-to-day business operations.

Family business: Part-time

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Maintained clean and organized dining area, contributing to pleasant atmosphere for guests.
• Managed approximately 50 to 150 customers during peak hours,
• Maintaining prompt and efficient service inside and outside (Beergarden)
• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.
• Set up banquet events according to specific client requirements, ensuring successful event experience for all attendees.

• Responsible for generation and distribution of personalized children’s books.
• Executed sales at exhibitions. Managed approx. 100 orders a day.
• Marketing and Communication to Public. Put 10 children's book samples out to kindergarten, preschools and senior living facilities with order form and left them for 3 to 5 days.
• Performed all bookkeeping tasks as well as German taxes.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Evaluated competitors'' offerings to identify gaps in market for unique selling propositions that attracted new clients.
• Managed daily operations for successful small business, ensuring efficient processes and quality services.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Designed business plan to define concept, short-term and long-term goals and strategies.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.

• Streamlined executive communication by managing the CEO''s email inbox and drafting professional correspondence on their behalf.
• Enhanced productivity by coordinating daily schedules, arranging meetings, and organizing travel arrangements for the CEO.
• Improved company culture by assisting in the development and implementation of employee engagement initiatives led by the CEO.
• Facilitated effective decision-making with timely research and preparation of briefing materials for the CEO''s review.

• Provided support for Aruba’s New Zealand based Sales and Marketing Development,
• Telemarketing cold calls to schools, hospitals, and government agencies throughout New Zealand, Sales and Marketing Events Coordination. Managed approximately 50 calls per day for customers.
• Increased customer satisfaction by addressing inquiries and resolving issues promptly.
• Built rapport with customers to foster long-term relationships and ensure repeat business.
• Developed customized scripts for specific client needs, resulting in higher conversion rates.
• Managed high volume of calls daily while maintaining professionalism and efficiency.
• Utilized effective time management strategies to prioritize tasks for optimal productivity.
• Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.

Assistant to Vice President Operations EPG, HR Support and Fleet Management

• Responsible for Administration and support of HR Director global, fleet management, travel booking and travel expenses, establishing of contract management system, invoice controlling in SAP
• Streamlined office processes by implementing efficient organizational strategies and time-saving tools.
• Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
• Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
• Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
• Supported executive staff by preparing reports, presentations, and correspondence as needed.
• Contributed to budget management efforts by tracking expenditures and submitting timely expense reports.
• Collaborated with various departments to complete projects efficiently and effectively.
• Provided support for employee performance evaluations, ensuring timely completion and proper documentation.

• Starting a family & part-time work
• Counting votes: Epsom Electorate
• Waitress at German Restaurant “Der Metz”

• Responsible for scheduling patients, conscientious management of patient files, evaluating various test procedures, designing individually designed forms
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Responsible for the organization and guarantee of a smooth operational sequence during project pre-sales phase, on-site project work in Basingstoke/ England and Budapest/ Hungary, support project managers controlling status of project progress, establish and maintain document archive and control system, produce project reports according to specifications

Temporary work

• Responsible for employee stock purchase program
• Accounting and auditing of travel expenses, travel booking and secretarial tasks
• Served as liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
• Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
• Boosted morale within teams by fostering a positive work environment with open lines of communication.
• Enhanced overall office efficiency with proactive problem-solving skills applied to daily challenges or unexpected situations.
• Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining high level of performance under pressure.
• Handled confidential information in professional manner.
• Coordinated travel arrangements and bookings for executive staff.

• Worked as a Project Assistant within the scope of a product introduction for Procter & Gamble's 'Fébrèze' and the 'Deutsche Post' (Postal Service)
• Support of marketing concepts and cost calculations
• Market research for further distribution channels of 'Fébrèze'.
• Bid solicits for flyers, clothes for promoter and equipment
• Support of text and layout establishing for prints
• Bid proposal management and promoter support service
• Research and preparation of alternative distribution channels
• Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.