Claudia Matuska

• Manage household budgets, tracking expenses and reconciling accounts.
• Conduct maintenance and repairs
• Hire contractors and service providers as needed.
• Oversee inventory management and place supply orders.
• Ensure security measures are in place.
• Manage renovation projects from start to finish.
• Perform repairs, and property transformations.
• Collaborate with contractors and professionals involved in the projects.

• Visit establishments to evaluate customer service, cleanliness, and quality of products.
• Interact with employees and ask questions to gauge their knowledge and helpfulness.
• Purchase products as part of the evaluation process.
• Document and report the experiences in a clear and detailed manner.
• Provide feedback and recommendations to improve the customer experience.

• Provided compassionate care and support to a paraplegic adult.
• Assisted with daily living activities.
• Safely transferred the individual in and out of bed, wheelchair, and chairs.
• Administered medications as prescribed and managed medical appointments.
• Offered companionship, engaging in conversation and activities.
• Performed light housekeeping tasks and ran errands.

• Supported 100+ juveniles and families, explaining center obligations
• First point of contact for discipline and transportation issues
• Mediated conflicts between students, teachers, and parents
• Managed disciplinary office during Assistant Principals' absence
• Compiled accurate student disciplinary records
• Created daily student files and ensured document compliance
• Cultivated strong clientele relationships
• Screened visitors for safety and security
• Used Excel and Infoserv for disciplinary tracking, attendance notifications, behavior alerts, and event updates
• Assisted in PIEMS projects and enhanced daily operations.

Please note: This role overlaps with the Administrative Assistant position due to COVID reassignment.

• Supported the Administrative Assistant of the Director of Admissions
• Assisted the FIT program (Families in Transition)
• Collaborated with the McKinney-Vento Liaison Administrator on housing instability matters
• Ensured students attended appropriate schools based on residential addresses
• Responded to inquiries about student transfers and zoning
• Proactively identified discrepancies in the PIEMS system and updated coding
• Maintained an effective filing system
• Managed clerical tasks, including copying, faxing, and correspondence
• Routed messages to correct departments and staff
• Conducted research for routine tasks and special projects
• Volunteered for varying complexity special projects
• Delivered top-notch administrative support, promoting office excellence
• Managed incoming calls and recorded accurate messages.

Please note: This role overlaps with the Administrative Assistant position due to COVID reassignment.

• Collaborated with assistant principals to manage administrative tasks as needed
• Supported teachers and students by assisting with assignments and lessons during class, including in-school suspensions (Discipline Management Class)
• Ensured the school adhered to COVID safety standards, including sanitation protocols and social distancing measures
• Supported teachers and assisted students with assignments and lessons during in-school suspensions
• Coordinated early student dismissals, verifying proper identification for parents.

• Planned and implemented integrated lessons to meet national standards
• Evaluated and revised lesson plans and course content to achieve student-centered learning
• Supported student physical, mental and social development using classroom games and activities
• Graded and evaluated student assignments, papers and course work.

• Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
• Supervised learning groups of students in classroom stations
• Kept students on-task with proactive behavior modification and positive reinforcement strategies
• Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plans as part of an integrated classroom
• Completed daily reports on attendance and disciplinary performance.

• Adapted general education curriculum for special-needs students using diverse instructional techniques
• Maintained positive communication with students
• Collaborated with teachers to create customized classroom environments
• Implemented behavior redirection methods
• Assessed student needs and monitored progress
• Updated IEPs to reflect student development
• Administered tests and oversaw classes in the instructor's absence
• Documented student progress and milestones.

• Customer Service
• Tailored and customized pricing models for targeted clients optimizing revenue by 9% while enhancing client satisfaction
• Researched and regularly adjusted prices in response to market changes
• Developed and maintained strong relationships with international and local clients
• Accounts Payable and Receivable
• New Employee Training
• Shipping and Receiving
• Ran quarterly reports for CEO.

• Customer Service
• Tailored and customized pricing models for targeted clients optimizing revenue by 9% while enhancing client satisfaction
• Researched and regularly adjusted prices in response to market changes
• Developed and maintained strong relationships with international and local clients
• Accounts Payable and Receivable
• New Employee Training
• Shipping and Receiving
• Ran quarterly reports for CEO.

• Responsible for answering calls, routing them efficiently, and coordinating with drivers or field personnel.
• Managed communication channels to ensure smooth operations.
• Oversaw call handling, route planning, and coordination.
• Acted as a focal point between callers, drivers, and management.
• Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
• Worked with vendors to schedule daily pickups and weekly deliveries.

• Inventory management, stock control, procurement, storage, and distribution for 4 branches
• Pioneered the implementation of modem-based and online ordering systems for inventory management across multiple branches, adapting to new technology and achieving a 23% reduction in excess items
• Keep accurate inventory records
• Shipping and Receiving.

• Experience in cold calling, lead generation and customer service.