Claudia Medina-Paier
Long Beach,CA
Summary
Accomplished Customer Service Representative with a proven track record at Interport Logistics, enhancing customer loyalty through exceptional problem-solving and active listening skills. Excelled in fast-paced environments, consistently exceeding performance metrics. Skilled in Microsoft Excel and fostering client relations, adept at turning challenges into opportunities for growth.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Interport Logistics
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Customer Service Representative
Northgate Gonzalez Markets
05.2016 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
No Degree - Teaching English As A Second Language
Cerritos College
Norwalk, CA09.2014
Associate of Arts - Graphic Design
Univeridad Nacional De Colombia
Bogota Colombia03.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Microsoft Excel
- Payment Processing
- Client Relations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Interport Logistics
10.2021 - Current
Customer Service Representative
Northgate Gonzalez Markets
05.2016 - 01.2021
No Degree - Teaching English As A Second Language
Cerritos College
Associate of Arts - Graphic Design
Univeridad Nacional De Colombia
Similar Profiles
Edgar MendozaEdgar Mendoza
Supervisor at Interport Global LogisticsSupervisor at Interport Global Logistics
Magaly MoraMagaly Mora
Driver at InterportDriver at Interport
Anthony PontorieroAnthony Pontoriero
Production Manager /Quality Control Team Lead at Interport MaintenanceProduction Manager /Quality Control Team Lead at Interport Maintenance