Claudia Medina-Paier
Long Beach,CA
Summary
Accomplished Customer Service Representative with a proven track record at Interport Logistics, enhancing customer loyalty through exceptional problem-solving and active listening skills. Excelled in fast-paced environments, consistently exceeding performance metrics. Skilled in Microsoft Excel and fostering client relations, adept at turning challenges into opportunities for growth.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Interport Logistics
Commerce, CA
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Customer Service Representative
Northgate Gonzalez Markets
1201 N Magnolia Ave, Anaheim, CA 92801
05.2016 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
No Degree - Teaching English As A Second Language
Cerritos College
Norwalk, CA09.2014
Associate of Arts - Graphic Design
Univeridad Nacional De Colombia
Bogota Colombia03.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Microsoft Excel
- Payment Processing
- Client Relations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Interport Logistics
10.2021 - Current
Customer Service Representative
Northgate Gonzalez Markets
05.2016 - 01.2021
No Degree - Teaching English As A Second Language
Cerritos College
Associate of Arts - Graphic Design
Univeridad Nacional De Colombia