Claudia Medrano
Data Entry Professional/Administrative Assistant
Humble,United States
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Assistant
Baylor College Of Medicine Medical Center
, TX
02.2016 - 04.2018
- Executed record filing system to improve document organization and management.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Leveraged accounting software to manage expenses and keep track of finances.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Offered technical support and troubleshot issues to enhance office productivity.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Corrected data entry errors to prevent duplication or data degradation.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
- Accurately handled data entry for 20 clients into company-based software.
Ambulatory Service Representative
Texas Children's Hospital
, TX
02.2012 - 02.2016
- Established payment arrangements according to policies, referring issues to collection manager.
- Documented actions in system to maintain patient history and billing files.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Led projects and analyzed data to identify opportunities for improvement.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Reviewed account information and explained charges and other related inquiries from patients and insurance carriers in person or via telephone.
- Implemented improvements in manual and electronic billing procedures.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Generated, posted and attached information to claim files.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Communicated verification and authorization status updates with Billing department to facilitate decision-making for patient admissions and insurance coverage.
- Coordinated with contracting department to resolve payer issues.
Education
Bachelor of Arts - Social Work
University of Houston - Downtown
Houston, TX 08.2022 - Current
Associate of Arts - Social Science
Lone Star College System
Spring, TX 08.2021 - 05.2022
Skills
Office administration
undefinedTimeline
Bachelor of Arts - Social Work
University of Houston - Downtown
08.2022 - Current
Associate of Arts - Social Science
Lone Star College System
08.2021 - 05.2022
Administrative Assistant
Baylor College Of Medicine Medical Center
02.2016 - 04.2018
Ambulatory Service Representative
Texas Children's Hospital
02.2012 - 02.2016
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