Claudia Mena
Gloucester City,NJ
Summary
- Excellent communication skills. Recognized for exceptional customer service, professionalism, and competency
- Fluid Spanish speaking Bilingual Customer Service Rep
- Regularly acknowledged by supervisors for job performance, reliability, multi-tasking, efficiency, accuracy, speed, and ability to learn quickly
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Education
Some College (No Degree) - General Studies
Northampton Community College
Bethlehem, PASome College (No Degree) - General Studies
Bloomsburg Area High School
Bloomsburg, PAWork History
Service Advisor
Martin Honda
07.2023 - 04.2024
- Greeted customers and addressed their needs in a professional manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Dispatcher
AAA
01.2019 - 01.2020
- Engaged with AAA Members by providing an exceptional customer experience and ensuring that all their needs are met
- Responsible for the prioritization of service requests based on various criteria (safety, weather, traffic, etc.) to ensure police and other emergency calls are handled within established timeframes
- Engaged in positive peer engagement by recognizing the staff for a job well done
- Monitored the progression of roadside assistance requests and ensured that the documentation was accurate.
Collections Specialist
Bank of America
12.2016 - 12.2017
- Monitored accounts to identify overdue payments
- Located and contacted customers to arrange debt payoffs
- Answered customer questions regarding their past due billing and credit issues
- Kept accurate records and reporting on collection activity
- Took action to encourage timely debt payments
- Updated account status records and collection efforts
- Processed payments and refunds.
Skills
- Data Entry
- Computer Skills
- Price Quoting
- Customer Service
- Strong Work Ethic
- Call Center Operations
- Service Scheduling
- Sales expertise
Certification
- Bloodborne pathogen certification
Languages
Spanish
Professional
References
References available upon request.
Contact
Newark, DE 19713
Education
other,Bloomsburg, PA,Bethlehem, PA
Timeline
Service Advisor
Martin Honda
07.2023 - 04.2024
Dispatcher
AAA
01.2019 - 01.2020
Collections Specialist
Bank of America
12.2016 - 12.2017
Some College (No Degree) - General Studies
Bloomsburg Area High School
Some College (No Degree) - General Studies
Northampton Community College
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