Claudia Mendez
Houston,TX
Summary
Dynamic Operations Coordinator at Wells Fargo with a proven track record in enhancing workflow efficiency and customer relations. Skilled in operations management and committed to delivering exceptional service. Successfully implemented organizational systems that improved file accessibility, fostering strong client loyalty and satisfaction. Adept at navigating compliance requirements while driving operational improvements.
Overview
30
30
years of professional experience
Work History
Operations Coordinator
Wells Fargo
05.2012 - 11.2021
- Assisted in coordinating daily operational tasks to enhance workflow efficiency.
- Supported project management efforts by tracking deadlines and deliverables.
- Collaborated with team members to streamline internal communication processes.
- Maintained updated documentation for project statuses and resource allocation.
- Implemented organizational systems to improve file management and accessibility.
- Conducted research on best practices to inform operational improvements.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
Store Manager
Annas Linens
11.1999 - 11.2011
- Managed daily operations, ensuring store compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service skills and product knowledge.
- Oversaw inventory management, implementing efficient stock replenishment processes.
- Analyzed sales data to identify trends and develop strategies for revenue growth.
- Coordinated promotional events, driving increased foot traffic and brand awareness.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Developed staff schedules to optimize labor costs while maintaining service levels.
- Implemented visual merchandising standards to enhance product displays and attract customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Assistant Manager
L.A. Movers
09.1991 - 08.1997
- Assisted in coordinating daily operational tasks to enhance workflow efficiency.
- Supported project management efforts by tracking deadlines and deliverables.
- Collaborated with team members to streamline internal communication processes.
- Maintained updated documentation for project statuses and resource allocation.
- Implemented organizational systems to improve file management and accessibility.
- Conducted research on best practices to inform operational improvements.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
Education
High School Diploma - Accounting
Instituto La Paz
Guanajuato MexicoGED -
AMMA
Houston, TX11.2011
Skills
- Operations management
- Customer relations
- Customer service
Bilingual
Inglish and Spanish
Timeline
Operations Coordinator
Wells Fargo
05.2012 - 11.2021
Store Manager
Annas Linens
11.1999 - 11.2011
Assistant Manager
L.A. Movers
09.1991 - 08.1997
High School Diploma - Accounting
Instituto La Paz
GED -
AMMA