Claudia Mendias
El Paso,TX
Summary
Proven track record in enhancing customer satisfaction and resolving conflicts, demonstrated during my tenure at Alorica. Skilled in critical thinking and Microsoft Excel, I efficiently managed high-stress situations and improved loyalty through empathetic customer service. Achieved departmental goals by leveraging problem-solving abilities and strategic planning.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Alorica
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Uber Partner
Uber And Lyft
01.2020 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
Customer Service Representative
Pentagon Technology Inc.
12.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Charley’s Cheesesteak
Supervisor
01.2017 - 12.2020
Manager
Tony Ramos Insurance Agency
03.2012 - 10.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
GED -
Epcc
El Paso, TX03.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Customer satisfaction measurement
- Call Center Operations
- Live chat support
- Customer Education
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Alorica
12.2023 - Current
Customer Service Representative
Pentagon Technology Inc.
12.2022 - 12.2023
Uber Partner
Uber And Lyft
01.2020 - Current
Charley’s Cheesesteak
Supervisor
01.2017 - 12.2020
Manager
Tony Ramos Insurance Agency
03.2012 - 10.2016
GED -
Epcc
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