Claudia Mendoza
Upland,CA
Summary
Organized and results-oriented individual with extensive experience in customer service. Adaptable team player with upbeat, positive attitude and proven skill in establishing rapport with visiotrs. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clerical Assistant
Upland Unified School District
03.2021 - Current
- Greet incoming visitors professionally and provide friendly, knowledgeable assistance.
- Compose sensitive, confidential reports and documentation.
- Deliver high-quality customer service through deep commitment to knowledge and performance.
- Provide clerical support to staff by copying, faxing, placing orders and filing documents.
- Interact with parents and visitors by phone, email, or in-person to provide information.
- Screen visitors and issue badges to maintain safety and security.
- Manage confidential records and data transfer, ensuring traceability and improving operations through automated systems.
Substitute
Upland Unified School District
09.2020 - 03.2021
- Interacted with parents by phone, email, or in-person to provide information as a sub clerk.
- Provided quality clerical support through data entry,
- Maintained filing system and organized student cums for easy retrieval of information.
- Supported schools as Health Technician through daily student care activities.
- Maintained confidential documentation of student information to stay complainant with regulations as sub health tech.
Noon Duty Aide
Upland Unified School District
05.2018 - 03.2021
- Supervised student's safety and behaviors and utilized conflict resolution techniques.
- Established rapport with students by providing friendly and attentive service.
- Delivered high level of assistance with supervision and preparation.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Server
El Sushi Loco
09.2015 - 01.2018
- Greeted customers, answered questions and recommended specials to increase profit.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Roosevelt High School
Boyle Heights, CA06.1991
Skills
- Bilingual
- Skilled Collaborator
- Meticulous to detail
- Emotional Intelligence
- Rapid and Adaptive
- Effective cross functional communicator
- High Achiever
- Solutions Oriented professional
Certification
- CPR/ AED/ First- Aid
- Food Service Handler Certificate
Timeline
Clerical Assistant
Upland Unified School District
03.2021 - Current
Substitute
Upland Unified School District
09.2020 - 03.2021
Noon Duty Aide
Upland Unified School District
05.2018 - 03.2021
Server
El Sushi Loco
09.2015 - 01.2018
High School Diploma -
Roosevelt High School
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