Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claudia Mesa

Humble

Summary

Dynamic professional with a proven track record at Lowe's Home Improvement, excelling in customer service and teamwork. Skilled in merchandising and order processing, I've significantly enhanced operational efficiency and customer satisfaction. Adaptable and results-driven, I leverage problem-solving skills to exceed goals, demonstrating a strong commitment to quality and collaboration.

Overview

1
1
year of professional experience

Work History

Fulfillment Associate

Lowe's Home Improvement]
04.2024 - Current
  • Being friendly and professional, and responding quickly to customer and associate needs.
  • Ensuring merchandise is in good condition, accurately accounted for, and delivered to customers on-time.
  • Pulling merchandise safely for loading onto delivery trucks and helping customers and staff move merchandise safely.
  • Assist customers, prepare orders prior to pick up, replenishing shelves for next customers and loading merchandise into their vehicles.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Merchandising Associate

Lowe's Home Improvement
04.2024 - Current
  • Stocked shelves to match planogram images and instructions.
  • Improved product visibility by creating eye-catching merchandise displays.
  • Empty plant racks onto plant tables merchandising by planogram, price, and color block.
    • Identify damaged or missing signage, displays, collateral and orders replacements in
    accordance with merchandising standards and planogram details.
  • Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
  • Provided exceptional customer service.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
  • Increased overall store performance with consistent attention to detail in visual merchandising efforts.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
  • Provided positive shopping experience, employing conflict resolution skills when problems arose.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Parts Buyer

Zamora's Mobile Truck Diagnostics, LLC
05.2023 - 03.2024
  • Maintained accurate records of all transactions, ensuring proper documentation and traceability of purchased items.
  • Utilized advanced software tools to track supplier pricing trends.
  • Developed strong relationships with key suppliers, ensuring timely delivery of high-quality parts.
  • Implemented a streamlined returns process for damaged or incorrect parts.
  • Enhanced inventory management by implementing efficient parts purchasing strategies.
  • Reduced order processing time through effective communication with suppliers and tracking of shipments.
  • Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
  • Maintained complete documentation and records of all purchasing activities.
  • Managed and maintained purchase orders and invoices.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Established relationships with vendors to secure competitive pricing and discounts.

Education

Bachelor Degree in Teaching - Teaching English As A Second Language (ESL)

University of Pinar Del Rio
A4, Pinar Del Rio, Cuba
07.2019

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Store Opening and Closing
  • Order Processing
  • Customer Assistance
  • Adaptable and Flexible
  • Adapt to diverse groups
  • Merchandising understanding

Timeline

Fulfillment Associate

Lowe's Home Improvement]
04.2024 - Current

Merchandising Associate

Lowe's Home Improvement
04.2024 - Current

Parts Buyer

Zamora's Mobile Truck Diagnostics, LLC
05.2023 - 03.2024

Bachelor Degree in Teaching - Teaching English As A Second Language (ESL)

University of Pinar Del Rio

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Claudia Mesa