Claudia Meyer
Coleman
Summary
Multitalented professional with extensive experience in operations and organizational support. Proven ability to collaborate effectively with multiple teams. Strong background in office management, staff supervision, training, event planning and travel coordination. Bilingual with expertise in marketing and social media strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Marinette
08.2024 - 01.2025
- Prepared high-quality espresso beverages following standardized recipes.
- Provided excellent customer service in a fast-paced environment.
- Engaged in training sessions to learn new products and techniques.
Recruiting and Onboarding Manager
SSA Group at Houston Zoo
Houston
01.2022 - 01.2024
- Coordinated onboarding sessions for new hires at the Houston Zoo.
- Developed training materials to enhance employee understanding of zoo operations.
- Managed scheduling of training sessions and ensured resource availability.
- Maintained an organized database of information about newly hired employees.
- Developed and implemented onboarding plans for new employees, including orientation programs and training schedules.
Assistant Operations Manager
SSA Group at Houston Zoo
Houston
04.2021 - 01.2022
- Coordinated daily operations to enhance efficiency and streamline processes.
- Assisted in training new employees on company protocols and procedures.
- Collaborated with teams to implement operational improvements and best practices.
- Oversaw scheduling to optimize staff allocation across various departments.
- Performed routine inspections of equipment, supplies, and inventory as needed.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
Cafe Supervisor
Life Time Fitness
Houston
08.2019 - 03.2021
- Supervised daily operations of busy café, ensuring smooth workflow and team collaboration.
- Managed inventory levels, ordering supplies to maintain optimal stock for café services.
- Trained new staff on service standards and café procedures for consistent customer experience.
- Ensured cleanliness and organization of café environment, adhering to health regulations.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- Supervised staff in providing excellent customer service to patrons.
Restaurant Supervisor
SSA Group at Houston Zoo
Houston
01.2019 - 07.2019
- Supervised daily restaurant operations at Cypress Circle Cafe, a restaurant inside the Houston Zoo, with an annual revenue of $3 million and an annual attendance of 1 million guests.
- Managed staff schedules and delegated tasks for efficient workflow.
- Trained new employees on food safety and customer service standards.
- Assisted in inventory management and ordering supplies as needed.
- Addressed customer inquiries and resolved service issues promptly.
- Monitored cleanliness and organization of dining areas and kitchen spaces.
- Collaborated with kitchen staff to maintain quality food presentation.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
Education
Bachelor of Arts - Communication And Media Studies
Universidad Central De Venezuela
Caracas, Venezuela11-2012
Skills
- Project management
- Scheduling
- Customer service
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Organizational skills
- Adaptability
- Travel coordination
Affiliations
- Baseball lover, runner and often in the kitchen trying new recipes
- Committed to multiple charity events throughout the Milwaukee Brewers Community Foundation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Certified Business Analyst by TripleTen Online School. Specialized in SQL, Tableau, Data Visualization, Power BI and Spreadsheets.
- Certified Healthcare Interpreter by University of Austin, TX
Additional Experience
Guest Service Associate. Courtyard by Marriott. 05/2018 - 09-2018. Fresno, CA
Cashier. Menards. 09/2017 - 03/2018 Marinette, WI
Social Media Manager. Orbitapps. 01/2016 - 03/2017. Cali, Colombia
Community Manager. La Tecla Social. 03/2014 - 12/2015. Valencia, Venezuela
Content Director. Box Social Media. 08/2014 - 04/2015. Valencia, Venezuela
Marketing Coordinator. Global Trade Nasly. 01/2013 - 02/2014. Valencia, Venezuela
Marketing Analyst. Global Trade Nasly. 10/2012 - 01/2013 Valencia, Venezuela
References
References available upon request.
Timeline
Barista
Starbucks
08.2024 - 01.2025
Recruiting and Onboarding Manager
SSA Group at Houston Zoo
01.2022 - 01.2024
Assistant Operations Manager
SSA Group at Houston Zoo
04.2021 - 01.2022
Cafe Supervisor
Life Time Fitness
08.2019 - 03.2021
Restaurant Supervisor
SSA Group at Houston Zoo
01.2019 - 07.2019
Bachelor of Arts - Communication And Media Studies
Universidad Central De Venezuela
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