Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Languages
Timeline
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Claudia Milano

Sicklerville,NJ

Summary

Dedicated individual with successful experience in fast-paced work settings. Hardworking team player with expertise in completing various supervisor, customer service, cleaning, and risk management tasks. Organized, responsible, reliable, punctual, and productive individual when working with little to no supervision.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Fitness Area Assistant

Rowan University
04.2023 - Current
  • Developed strong relationships with patrons, resulting in increased business opportunities and revenue growth.
  • Developed and supported strong relationships with local community organizations, garnering appreciation and maintaining lasting connections with local partners.
  • Collaborated with department heads and associates to identify opportunities for growth and advancement on location.
  • Increased customer satisfaction by promptly addressing concerns and offering solutions tailored to their needs.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Prepared and edited documents to produce precise, accurate, and professional communication.
  • Enforced policies to keep patrons safe
  • Risk management

Cashier/Customer Service

Sam's Club
12.2021 - 05.2022
  • I worked as a cashier, self-checkout associate, and customer service associate
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Handled cash with high accuracy and took care to check bills for fraud.

Cashier/Customer/Shop From Home Associate

ShopRite
09.2020 - 10.2021
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
  • Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
  • Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
  • Demonstrated adaptability and flexibility in adjusting to changes in schedules, workload, or company priorities.
  • Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
  • Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
  • Collaborated with team members to ensure seamless communication and coordination across various departments.
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Assisted new hires during their onboarding process, fostering a supportive environment while sharing best practices for success as a Work From Home Agent.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Operated and self-checkout machines.
  • Fulfilled grocery orders for customers.
  • Supported the manager with the daily workload by preparing order details for other associates.
  • Supervised other employees

Education

High school diploma -

Washington Township High School
Sewell, NJ
06.2022

Skills

  • Cleaning
  • Customer service
  • Cash handling
  • Use of POS
  • Payment Processing
  • Merchandising
  • Meticulous attention to detail
  • Sales
  • Computer skills
  • Retail sales
  • Policy Enforcement
  • Report Generation
  • Time Management
  • Team Bonding
  • Verbal Communication
  • Relationship Building
  • Data Entry

Accomplishments

People's Choice Award

Honor Roll

Dean's List



Certification

Driver's License

CPR

AED

Awards

  • People's Choice Award
  • Honor Roll (Washington Township High School)
  • Rowan University Dean's List

Languages

Spanish
Limited Working

Timeline

Fitness Area Assistant

Rowan University
04.2023 - Current

Cashier/Customer Service

Sam's Club
12.2021 - 05.2022

Cashier/Customer/Shop From Home Associate

ShopRite
09.2020 - 10.2021

High school diploma -

Washington Township High School

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Claudia Milano