Claudia Milberg
Washington,DC
Summary
Having co-owned and operated a plant and design company for several years, I have learned how to manage many personalities and apply problem-solving on the spot. Moving from operation associate to my current position as operations manager at a nationwide floral company, I have gained skills in improving day-to-day productivity. With the high volumes that change throughout the year, I also am able to adapt to needing to bring on new staff including temps. I have interviewed over 30 people in the time I have been in this position.
Overview
7
7
years of professional experience
Work History
Local Operations Manager
UrbanStems
08.2023 - Current
- Supervise operations staff and kept employees compliant with company policies and procedures.
- Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Manage inventory to achieve accurate delivery of goods and services.
- Led hiring, onboarding and training of entirely new new hires, including additional temps during high volume times of year.
- Developed standard operating procedures to improve efficiency and allow seamless introduction for new hires.
- Analyze and reported on key performance indicators to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times, including 24/7 monitoring of fridge temperatures.
- Manage changing costs per order budgets by scheduling within financial constraints.
- Achieved higher employee retention rates by balancing employees' personal scheduling needs with that of the company's.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Weekly scheduling of employees for shifts, taking into account employee strengths and company volume for that week based on projections, including last minute changes.
Senior Operations Associate
UrbanStems
01.2021 - Current
- Executed daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment.
- Maintained accurate records using various software systems.
- Followed shipping and receiving procedures for goods and materials.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
Owner & Operator
Symbiotic Design
03.2017 - 11.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw purchasing of necessary materials while following clients' budget.
- Continuously learned better methods by keeping up with new information.
- Balanced new personalities and different working styles constantly.
- Oversaw the care and maintenance of 300+ plants.
Education
Psychology
Montgomery College
Rockville, MDHigh School Diploma -
Rockville High School
Rockville, MD06.2012
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Planning and Implementation
Timeline
Local Operations Manager
UrbanStems
08.2023 - Current
Senior Operations Associate
UrbanStems
01.2021 - Current
Owner & Operator
Symbiotic Design
03.2017 - 11.2020
Psychology
Montgomery College
High School Diploma -
Rockville High School
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