Claudia Milberg
Washington,DC
Summary
Having co-owned and operated a plant and design company for several years, I have learned how to manage many personalities and apply problem-solving on the spot. Moving from operation associate to my current position as operations manager at a nationwide floral company, I have gained skills in improving day-to-day productivity. With the high volumes that change throughout the year, I also am able to adapt to needing to bring on new staff including temps. I have interviewed over 30 people in the time I have been in this position.
Overview
7
7
years of professional experience
Work History
Local Operations Manager
UrbanStems
Washington, DC
08.2023 - Current
- Supervise operations staff and kept employees compliant with company policies and procedures.
- Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Manage inventory to achieve accurate delivery of goods and services.
- Led hiring, onboarding and training of entirely new new hires, including additional temps during high volume times of year.
- Developed standard operating procedures to improve efficiency and allow seamless introduction for new hires.
- Analyze and reported on key performance indicators to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times, including 24/7 monitoring of fridge temperatures.
- Manage changing costs per order budgets by scheduling within financial constraints.
- Achieved higher employee retention rates by balancing employees' personal scheduling needs with that of the company's.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Weekly scheduling of employees for shifts, taking into account employee strengths and company volume for that week based on projections, including last minute changes.
Senior Operations Associate
UrbanStems
Washington, DC
01.2021 - Current
- Executed daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment.
- Maintained accurate records using various software systems.
- Followed shipping and receiving procedures for goods and materials.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
Owner & Operator
Symbiotic Design
Washington, DC
03.2017 - 11.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw purchasing of necessary materials while following clients' budget.
- Continuously learned better methods by keeping up with new information.
- Balanced new personalities and different working styles constantly.
- Oversaw the care and maintenance of 300+ plants.
Education
Psychology
Montgomery College
Rockville, MDHigh School Diploma -
Rockville High School
Rockville, MD06.2012
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Planning and Implementation
Timeline
Local Operations Manager
UrbanStems
08.2023 - Current
Senior Operations Associate
UrbanStems
01.2021 - Current
Owner & Operator
Symbiotic Design
03.2017 - 11.2020
Psychology
Montgomery College
High School Diploma -
Rockville High School