Claudia Mondragon
ARLINGTON,TX
Summary
Operations Manager with over 4 years of experience motivating and developing staff. Helped open the first MLB themed golf clubhouse restaurant. Extensive experience managing daily operations and ensuring exceptional customer service delivery and desired restaurant outcomes.
Overview
5
5
years of professional experience
Work History
Corporate Recruiter
Angmar Medical Holdings
12.2023 - Current
- Enhanced candidate pool by implementing advanced sourcing techniques and utilizing various recruitment channels.
- Streamlined the hiring process by collaborating with department managers to develop accurate job descriptions and requirements.
- Reduced time-to-fill for open positions by establishing efficient interview scheduling procedures.
- Improved candidate experience through timely communication, providing feedback, and maintaining transparency throughout the hiring process.
- Increased offer acceptance rate by conducting thorough pre-screening interviews and effectively selling company culture and benefits.
- Collaborated with marketing team to promote employer brand through targeted campaigns and social media presence, attracting top talent.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Exceeded new hire goals monthly.
- Managed about 90 to 100 job requisition for 3 different regions.
Dental Office Manager
Bear Creek Family Dentistry
08.2023 - 12.2023
- Participate in employee recruitment, promotion, termination, and regularly conduct performance evaluations.
- Oversee the daily operations of a busy dental office, including scheduling, billing, and filling insurance claims.
- Manage a team of 15 to 25 dental office staff members, ensuring all tasks are completed efficiently and effectively.
- Develop and maintain relationships with patients to create a positive customer experience.
- Perform detailed financial analysis to ensure the dental office was meeting budget goals and objectives.
- Collaborate with doctors to develop treatment plans and improve case acceptance rates
Restaurant Manager
Texas Rangers Golf Club
03.2021 - 08.2023
- Lead front-of-house team including servers and bartenders to ensure restaurant is presentable to customers
- Hired and trained 30+ staff members on expectations for exceptional dining service and health and safety compliance
- Oversee and motivate waitstaff to ensure customers have a pleasant, quality dining experience
- Explore new ways to streamline operations and drive revenue and profit growth
- Handled all customer complaints with tact and diplomacy, quickly resolving any issues
- Helped get the first MLB themed golf club restaurant ready for the grand opening in March 2021
- Develop weekly specials, promotion programs, and marketing campaigns
- Run the operations of all banquet events in the banquet room for up to 180 people, includes scheduling staff, setting up room/breaking down, and executing food.
- Have successfully led the operations for Korn Ferry Tour 3 years in a row.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Restaurant Manager
Pappasito's Cantina
02.2019 - 03.2021
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Schedule staff hours and assign duties for several areas of front of house. Establish standards for personnel performance and customer service.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Count money and make bank deposits.
- Greet guests, escort them to their seats, and present them with menus and wine lists.
- Monitor employee and patron activities to ensure liquor regulations are obeyed.
- Make sure employees within area of responsibility have proper cerifications.
Education
Bachelor of Science - University Studies
The University of Texas At Arlington
Arlington, TX05.2017
Skills
- Bilingual
- Leadership
- Time Management
- Sales
- Adaptability
- Problem Solving
- Recruiting
Timeline
Corporate Recruiter
Angmar Medical Holdings
12.2023 - Current
Dental Office Manager
Bear Creek Family Dentistry
08.2023 - 12.2023
Restaurant Manager
Texas Rangers Golf Club
03.2021 - 08.2023
Restaurant Manager
Pappasito's Cantina
02.2019 - 03.2021
Bachelor of Science - University Studies
The University of Texas At Arlington
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