CLAUDIA MONDRAGON
Austin
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Overview
6
6
years of professional experience
Work History
Teacher
Emmanuel Lutheran Day School
10.2024 - 04.2025
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Manufacturer
MANPOWER
01.2023 - 01.2024
- Communication
- Teamwork
- Machining
- A knack for solving big problems
Scheduling Assistant
Protex Plumbing & Mechanical, LP
02.2022 - 11.2022
- Customer service
- Multitasker
- Writing
- Typing
- Computer programing
- Used software
Customer Service Center Representative
MAXIMUS, Inc.
05.2020 - 08.2021
- Empathy
- Stress Management
- Product Knowledge
- Teamwork
- Compute Skills
- Interpersonal Skills
Host
Cheddar's Scratch Kitchen
03.2019 - 12.2020
- People skills
- Verbal communication
- Organization
- Interpersonal communication
- Active Listening
Education
High School -
Pflugerville High School
Pflugerville, TX01.2017
Skills
- Troubleshooting specialist
- Conflict and dispute resolution
- Production scheduling familiarity
- Customer service
- Safety measures
- Excellent communication
- Client-focused
- Creative problem solving
- Bilingual in [Language]
- Customer satisfaction
- Positive learning process
- Time management skills
- Advertising
- Heavy lifting
- Multi-Task Management
- Microsoft Office
- Operations management
- ACE tools familiarity
- Computer literate
- Cold calling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Production: Consistently met production and schedule levels.
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Teacher
Emmanuel Lutheran Day School
10.2024 - 04.2025
Manufacturer
MANPOWER
01.2023 - 01.2024
Scheduling Assistant
Protex Plumbing & Mechanical, LP
02.2022 - 11.2022
Customer Service Center Representative
MAXIMUS, Inc.
05.2020 - 08.2021
Host
Cheddar's Scratch Kitchen
03.2019 - 12.2020
High School -
Pflugerville High School
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