Claudia Monroe
Laveen,AZ
Summary
Highly skilled Payroll/Human Resource Manager with over 15 years of extensive experience in managing payroll operations and HR functions. Well-versed in handling union and government contracts, including federal wage determination, ensuring compliance with relevant regulations and policies. Bilingual in English and Spanish, facilitating seamless communication and building strong relationships with a diverse workforce. Proficient in HRIS (Human Resource Information System) and E-Verify, leveraging technology to streamline processes and enhance efficiency. A results-driven professional with a proven track record of implementing effective payroll strategies, optimizing HR practices, and fostering a positive work environment. Committed to accuracy, confidentiality, and delivering exceptional HR services to support organizational success.
Overview
13
13
years of professional experience
Work History
Payroll/HR Manager
Bio Janitorial Service
09.2019 - Current
- Review existing Human Resources policies and procedures to make recommendations for enhancing work productivity, recruitment, and hiring processes
- Oversee and manage the hiring process by reviewing and screening applicant resumes to identify qualified candidates
- Contribute to annual performance evaluations by working with supervisors to achieve consistency and compliance with established procedures
- Maintain the work structure by updating job requirements and job descriptions for positions
- Liaise between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies
- Resolve issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions
- Review personnel records to determine eligibility using E-Verify to satisfy government requirements
- Handle garnishments and support withholding orders, diligently following up to ensure accuracy and timeliness.
- Maintaining payroll data to reflect changes in earning codes, deduction codes, tax jurisdictions, etc.
- Initiate and maintain workers' compensation cases for tracking, reporting, and legal mechanics
- Process payroll for approximately 175 total employees, initiate direct deposits, and prepare manual checks.
- Paylocity: HRIS, HRMS, and HCM
- Calculating weekly certified payroll and prevailing wage payroll for various jobs as required
Office Manager
Certified Benz & Beemer
06.2016 - 09.2019
- Ensure proper internal controls are in place, maintain accurate records and reinforce company policies and standards
- Communicated with departments across the organization
- Analyzed and organized office operations and procedures
- Maintained cash management system, including daily cash and banking, deposits, and billing
- Managed the payoff and flooring of used vehicles
- Processed vehicle inventory from arrival at the dealership until delivery to clients
- Ensure all costs and improvements are tied to the vehicle and paid for at the sale
- Handled the tag and title process once the vehicle is sold
- Provided spreadsheets and analytical information
- Assisted in the completion of internal audits and special projects
- Oversaw the entire payroll procedure
- Worked with office staff to ensure the timely completion of assigned tasks
- Additional duties as necessary at the discretion of the CFO and ensured compliance with all government regulations.
Accounting Assistant
Cavco Industries
09.2014 - 06.2016
- Performed Accounts Payables (AP) and Accounts Receivables (AR) duties and responsibilities
- Processed Cash Reports for all entities, daily bank ACF/EFT printouts
- Performed CDR Receipt tracking for state audit purposes
- Initial setup of Sales Order and Job # for home orders for CRG
- Reviewed compliance and quality assurance on refunds, inventory, and escrow.
Accounts Receivables Representative
Rossmar & Graham
01.2011 - 09.2014
- Maintained and audited Association's Portfolio
- Reviewed Association's delinquency report and maintained homeowners' credit history status
- Processed rebills and certified intent to lien letters on delinquent homeowners
- Processed homeowner refunds
- Reviewed and processed waiver/write-off requests from Community Managers / BOD
- Post / Scan Homeowner's payments and GL checks
- Processed all Association statements for HOA Assessment Dues
- Researched and reconciled homeowner's accounts, including payment transfers
- Downloaded and processed Lockbox and Paylease
- Processed Web Exceptions and processed summary Attorney Billing
- Sorted and distributed A/R bank bags from US Bank
- Processed Bank Return Items
- Provided reports and account ledger requests to Community Managers / BODs and homeowners as needed.
Education
Business Management -
El Camino Community
06.2003
High School Diploma -
Carl Hayden High School
05.1998
Skills
- Employee Relations
- Recruiting and Staffing
- Dispute Management
- Payroll Systems
- Health & Safety
- Company Policy Management
- Rules and Regulations Adherence
- Employee Retention
- Exit Interviews
- Accountable for ensuring the accuracy of all exempt and non-exempt employee data and for processing weekly payroll in a timely and effective manner
- Benefits Administration
- Knowledge of payroll processes for multiple states (local, state, and federal payroll laws)
- Other responsibilities include the preparation of bid proposals
- Purchases of supplies and materials for government and private contracts
- Attending operation meetings to help manage accounts
- Workers' Compensation
- Employment Law Compliance
- HR Legal Compliance
- Health Benefits
- Remote meeting facilitation via Zoom, Teams, or Google Meet
Languages
Bilingual English/Spanish
Timeline
Payroll/HR Manager
Bio Janitorial Service
09.2019 - Current
Office Manager
Certified Benz & Beemer
06.2016 - 09.2019
Accounting Assistant
Cavco Industries
09.2014 - 06.2016
Accounts Receivables Representative
Rossmar & Graham
01.2011 - 09.2014
Business Management -
El Camino Community
High School Diploma -
Carl Hayden High School
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