Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Flores Montoya

Fairfield

Summary

Exhibits strong analytical, communication, and teamwork skills with a proven ability to adapt swiftly to new environments. Eager to contribute to team success and enhance professional skills. Maintains a positive attitude and is committed to continuous learning and personal growth.

Overview

11
11
years of professional experience

Work History

Client Care Specialist

Avantibody
01.2025 - Current
  • Maintained professional communication with clients
  • Scheduling clients' appointments for services offered at the spa
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Enhanced client satisfaction by providing exceptional support and timely resolutions to issues.
  • Maintained the front lobby area nice and neat.
  • As front desk answer incoming calls and direct to appropriate staff member
  • Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
  • Built strong relationships with clients, consistently exceeding their expectations with quality service.

Spa Coordinator

Trophy Beauty Spa
10.2024 - Current


  • Researched new trends in the industry related to products, services and treatments offered at the spa.
  • Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
  • Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
  • Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
  • Maintained solid knowledge base of all spa and resort products and services.
  • Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
  • Implemented standard operating procedures for consistent quality assurance across all services offered at the facility.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Streamlined appointment scheduling processes for improved efficiency and increased bookings.
  • Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
  • Answered questions about spa, treatments offered and spa's amenities.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
  • Fostered a positive work environment by promoting teamwork among staff members across various roles within the spa setting.
  • Maintained front desk workstation by keeping it clean and organized.
  • Led spa tours for new members to familiarize guests with services provided.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Monitored stock levels of retail items for sale in the spa shop area, ensuring sufficient quantities were available to meet customer demand.

Salon Receptionist

So Lavish Salon & Spa
12.2023 - 05.2024
  • Maintain the salon's appointment calendar and ensure appointments are scheduled appropriately
  • Boosted client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner.
  • Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
  • Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
  • Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
  • Maximized stylist productivity by coordinating schedules, managing appointment cancellations, and ensuring optimal utilization of resources.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Assist with inventory management by monitoring and restocking salon products as needed
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
  • Provide information to clients about salon services, products, and promotions
  • Manage client records and ensure confidentiality of personal information
  • Handle client concerns or complaints professionally and escalate issues to management when necessary
  • Assisted in organizing special events within the salon such as product launches or client appreciation events, contributing to increased business opportunities.
  • Handled payments and processed credit card transactions.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Enforced spa policies, following company procedures at all times.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.

Eligibility Worker I

Contra Costa County
02.2022 - 10.2022
  • Eligibility Workers in EHSD apply regulations and determine eligibility for assistance programs, such as Medi-Cal
  • Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
  • Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
  • Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Maximized departmental efficiency by maintaining a well-organized workspace and filing system, ensuring easy retrieval of necessary documents at all times.
  • Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
  • Liaised with other social service providers as necessary in order to coordinate support efforts for mutual clients in need of multiple forms of assistance simultaneously.
  • Managed processing of financial assistance and food stamp benefits applications.
  • Streamlined application processing times by maintaining thorough knowledge of program rules, regulations, and requirements.
  • Communicated with people from various cultures and backgrounds on application process.
  • Assisted clients with accurate eligibility form, application and document completion.
  • These programs provide access to medical assistance for the most vulnerable members of our community.
  • Attended workshops, seminars, and conferences related to public assistance programs.
  • Reviewed case files regularly to ensure compliance with regulations and guidelines.
  • Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
  • Interviewed applicants and explained scope of different available benefits.
  • Engaged wider departments in accurate, timely paperwork completion.

Administrative Assistant

Contra Costa Youth Service Bureau
08.2016 - 01.2022
  • Administer timekeeping system for all hourly employees with approval of the CEO
  • Ensure all payroll liabilities are paid on time and mail out checks to vendor to pay agency bills
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assist unemployment claims and verification of employment
  • Provide assistance to the CEO with miscellaneous support tasks
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties
  • Prepared and maintained support documentation
  • Maintained the front desk and reception area in a neat and organized fashion
  • Planned meetings and prepared conference rooms
  • Dispersed incoming mail to correct recipients throughout the office
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Organized files, developed spreadsheets, faxed reports and scanned documents
  • Managed daily office operations and maintenance of equipment
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • On boarded new employees in the time reporting and payroll systems
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Managed office supplies inventory and placed orders when necessary.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained inventory of office supplies and placed orders.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Established administrative work procedures to track staff's daily tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Support Staff/Community Fellow

Contra Costa Family Justice Center
06.2014 - 08.2016
  • Maintained up-to-date and accurate program files and records
  • Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs
  • Developed and maintained positive customer relationships through effective communication
  • Designed electronic file systems and maintained electronic and paper files
  • Maintained the front desk and reception area in a neat and organized fashion
  • Planned meetings and prepared conference rooms
  • Dispersed incoming mail to correct recipients throughout the office
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Organized files, developed spreadsheets, faxed reports and scanned documents
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Demonstrated exceptional leadership qualities while managing multiple projects simultaneously under tight deadlines without sacrificing quality or accuracy.
  • Collaborated with team to optimize workflow and achieve objectives.
  • Networked and built strong presence with peers to facilitate professional relationships.

Education

High School Diploma -

Richmond High School

Aesthetician License - Beauty School

Milan Institute of Comestolgy
Vacaville, CA
12-2023

Skills

  • Bilingual
  • Administrative Support
  • Receptionist/Front Desk
  • Accounts Payable
  • Customer/Guest service
  • Personal assistant experience
  • Teamwork Collaboration
  • Childcare Service
  • Proficient in MS Office/Outlook
  • Customer relations
  • Problem-Solving Skills
  • Communication skills
  • Cash register
  • Retail sales
  • Time management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Client Care Specialist

Avantibody
01.2025 - Current

Spa Coordinator

Trophy Beauty Spa
10.2024 - Current

Salon Receptionist

So Lavish Salon & Spa
12.2023 - 05.2024

Eligibility Worker I

Contra Costa County
02.2022 - 10.2022

Administrative Assistant

Contra Costa Youth Service Bureau
08.2016 - 01.2022

Support Staff/Community Fellow

Contra Costa Family Justice Center
06.2014 - 08.2016

High School Diploma -

Richmond High School

Aesthetician License - Beauty School

Milan Institute of Comestolgy

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Carmen Flores Montoya