Claudia Morales
Houston
Summary
Accomplished Program Tracking Specialist and Lead Program Specialist at BakerRipley- Workforce Solutions, renowned for spearheading process improvements and quality assurance initiatives. Leveraged expertise in data analysis and leadership to elevate operational efficiency and compliance, achieving significant performance enhancements. Excelled in training development, ensuring staff proficiency and organizational excellence.
Overview
8
8
years of professional experience
Work History
Program Tracking Specialist
BakerRipley- Workforce Solutions
Houston
03.2024 - Current
- Oversee document processing and case coordination, ensuring accuracy and timely completion of assigned tasks.
- Maintain and organize high-volume records, managing workflow efficiency while meeting deadlines.
- Monitor and resolve administrative discrepancies, ensuring smooth operations across departments.
- Implement process improvements, and maintain structured documentation to support organizational goals.
- Develop templates, reports, and guides to standardize administrative tasks, and enhance workflow efficiency.
- Provide administrative support by assisting colleagues with scheduling, documentation, and task management.
- Conduct training sessions on operational procedures and administrative best practices.
Lead Program Specialist
BakerRipley- Workforce Solutions
Houston
11.2016 - 06.2021
- Developed and implemented standardized procedures across multiple office locations, ensuring consistency, quality assurance, and compliance with auditing standards.
- Led quality improvement initiatives for a staff of 75, developing checklists, training materials, and desk aids to enhance efficiency and accuracy.
- Partnered with senior leadership to enhance operational efficiency, ensuring adherence to established policies and procedures.
- Played a key role in performance audits, contributing to significant improvements in compliance scores through detailed tracking and process adjustments.
- Monitored office performance metrics, identifying areas for improvement, and implementing strategies to ensure compliance with organizational standards.
- Provided ongoing support and training tools to streamline processes and improve team performance.
Education
Associate of Arts -
Lone Star College
Houston, TX11-2016
Skills
- Process improvement
- Training and development
- Communication and leadership
- Quality assurance
- Problem solving
- Office management
- Project coordinator
- Administrative support
- Data analysis
- Document management
- Conflict resolution
- Meeting coordination
Languages
Spanish
Limited
Timeline
Program Tracking Specialist
BakerRipley- Workforce Solutions
03.2024 - Current
Lead Program Specialist
BakerRipley- Workforce Solutions
11.2016 - 06.2021
Associate of Arts -
Lone Star College
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