Claudia Moreno
EL PASO,Texas (TX)
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
RN Clinical Liason
Kindred Hospice
El Paso, TX
09.2021 - Current
- Educated family members and caregivers on patient care instructions, and their options of care for their loved one.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Provided high level of quality, compassionate care to patients and caregivers.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Maintained highest levels of patient satisfaction, generating referrals to maintain productivity levels.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Handled 12-20 calls and/or referral sources per day to address customer inquiries and concerns
RN Case Manager
Hospice El Paso
El Paso, TX
07.2008 - 09.2021
- Administered medications via oral, and sublingual and monitored responses.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Prepared clinical notes and updates for review by primary physician.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Participated in on-call rotations to deliver after-hours care.
- Actively engaged in on-call rotations to deliver continuous quality care to patients.
- Responded promptly and professionally to patient questions and concerns.
- Cared for patients with 14-18 case load, supporting fellow nurses in delivering outstanding treatment to patients
RN Case Manager
La Mariposa
El Paso, TX
07.2007 - 07.2008
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.
- Created individualized care plans for 12-16 patient case load based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Actively engaged in on-call rotations to deliver continuous quality care to patients.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
Floor Nurse 3 West
Providence Memorial Hospital
El Paso, TX
01.2005 - 06.2007
- Administered basic patient care and treatments by dressing wounds, treating bedsores, giving enemas and performing catheterizations.
- Collaborated with healthcare team members to assess, implement and evaluate nursing care plans.
- Maintained accurate records of residents' healthcare treatments and responses.
- Coped effectively with mental and emotional challenges of positions by remaining centered on patients' needs and delivering quality care.
- Delivered treatments and direct nursing care according to physicians' orders.
- Advocated for and strived to protect health, safety and rights of patient.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints and current symptoms.
- Managed care for 8-10 patient assignments per shift
Education
Associate of Applied Science - Nursing
El Paso Community College
El Paso, TX12.2004
Skills
- Specialized Healthcare Referrals
- Patient Condition Monitoring
- Decision Making
- Patient Care Assessment
- Monitoring Vital Signs
- Creative Problem Solving
- Compassionate and Caring
- Procedure Assistance
- Clear Patient Communication
- Care Coordination
- Critical Thinking
- Accurate Documentation
- Infection Control Procedures
- Student Precepting
Certification
- RN License - 2005
- Aesthetics basic Botox and Filler Training - October 2021
- Dr Tim Pearce Advance Aesthetics Training - January 2022
- BLS Certified current
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
RN Clinical Liason
Kindred Hospice
09.2021 - Current
RN Case Manager
Hospice El Paso
07.2008 - 09.2021
RN Case Manager
La Mariposa
07.2007 - 07.2008
Floor Nurse 3 West
Providence Memorial Hospital
01.2005 - 06.2007
Associate of Applied Science - Nursing
El Paso Community College