Claudia Moreno

· Responsible for the overall planning, organizing and execution of all information technology (IT) Functions.

· Direct all IT operations to meet stakeholders’ requirements, maintenance of existing applications and the development of new technical solutions.

· Lead Credit Union IT Application support and Cyber Security.

· Focused on IT operations, core systems management, security operations, applications development, and integration.

· Assist with resolving and communicating escalated support incidents.

· Primary user administrator for credit union systems to include CU*BASE network services, Sync1, Microsoft O365, ATMs and vault operations.

· Oversee and responsible for the implementation, maintenance and testing of a disaster recovery and business continuity solution.

· Lead business process reengineering and departmental modernization efforts spanning multiple operational areas including accounting, payment systems, consumer lending, branch operations and human resources.

· Have successfully saved thousands of dollars and hundreds of hours of manual work through the effective use of automation tools, and business process improvement.

· Continuously bring value to peers and the organization through a regiment of consistent and constant process improvement efforts.

· Have leads a team to create and extract reports in the core operating system to provide actionable data for multiple departments, this has greatly enhanced member services and sales results.

· Leads the technology team through multiple enterprise and NCUA audits.

· Oversee infrastructure and network core operations and service desk that supports multiple branches and a significant remote workforce.

· Assisted in projects including conversion to new network services provider, and transition of Consumer lending, Accounting, and call center to a 100% remote environment, mplemented automation tools to increase efficiency in deployment processes.

• Implemented automation tools to increase efficiency in deployment processes.
• Performed root cause analysis of production incidents and provided recommendations for improvement.

.Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.

· Maintained consumer loan files and supporting documentation to meet all regulators requirements.

· Ensure that all files were accurate and available for FDIC and internal auditors.

· Enter employees time cards in the system in a timely manner

· Responsible of ordering office supply.