Claudia Morris
Boston,MA
Summary
Personable and dedicated individual with extensive experience in operations, customer service, and sales. Motivated team player with an upbeat, positive attitude and proven skill in establishing rapport with clients.
Overview
7
7
years of professional experience
Work History
Studio Operations Specialist / Northeast
Solidcore
Arlington, VA
06.2023 - Current
- Overseeing all studios in Massachusetts, Connecticut, Delaware, Long Island, Philadelphia, and New Jersey.
- Coordinating cross-functionally to deliver solutions that meet the needs of management and clients.
- Collaborating with other departments to ensure customer satisfaction goals are met.
Sales / Operations Lead
Alo Yoga
Boston, MA
11.2022 - 06.2023
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Connected with customers to provide assistance and optimize operations.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
Retail Shop Associate
Equinox
Boston, Massachusetts
09.2019 - 11.2021
- Provided excellent customer service, addressing inquiries, and responding to complaints.
- Monitored daily sales to identify opportunities for increasing revenue.
Customer Experience Lead (Contract)
DraftKings
Boston, MA
07.2020 - 05.2021
- Day-to-day management and support of customer inquiries.
- Educated customers about the products and services available in order to maximize revenue.
Customer Relationship Manager
Bandier Flatiron
New York, NY
10.2019 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created and maintained client relationships with customers.
- Responsible for communications between corporate marketing teams and sales teams.
Sales Advisor
Equinox Seaport
Boston, MA
02.2019 - 09.2019
- Club membership sales and prospecting new business/clientele.
- Hosted events and workshops for lead generation.
- Conducted pre-planning activities each month including strategic outreach & promotions.
Assistant Boutique Project Manager
Rue Gilt Groupe
Boston
04.2018 - 04.2019
- Developed production budgets and schedules for multiple projects.
- Coordinated the selection of resources needed for each project.
- Managed the workflow of projects from concept through post-production.
Education
Bachelor of Science - Food Studies And Nutrition
Syracuse University
David B. Falk College Of Sport And Human DynamicsSkills
- Exceptional communication abilities
- Highly detail-oriented
- Motivated team player
- Excellent client management
Timeline
Studio Operations Specialist / Northeast
Solidcore
06.2023 - Current
Sales / Operations Lead
Alo Yoga
11.2022 - 06.2023
Customer Experience Lead (Contract)
DraftKings
07.2020 - 05.2021
Customer Relationship Manager
Bandier Flatiron
10.2019 - 03.2020
Retail Shop Associate
Equinox
09.2019 - 11.2021
Sales Advisor
Equinox Seaport
02.2019 - 09.2019
Assistant Boutique Project Manager
Rue Gilt Groupe
04.2018 - 04.2019
Bachelor of Science - Food Studies And Nutrition
Syracuse University
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