Claudia Murray
Customer Service Rep
Knoxville,TN
Summary
Proven Customer Service Representative with a robust background at Lake Hemet Municipal Water District, excelling in payment processing and conflict resolution. Skilled in Microsoft Office Suite and adept at enhancing customer satisfaction, I significantly streamlined payment operations, reducing disconnection issues by over 30%.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lake Hemet Municipal Water District
Hemet, CA
07.2020 - 12.2024
- Taking payments from walk-in customers, or over the phone, for account balances, deposits, and same-day Tuon fees.
- Posing payments for previous day's batches, such as web payments and phone payments.
- Processing payment from Night Drop.
- After all payments are processed, going through accounts on the disconnect list for the day. All accounts over $24.00 that have not made a payment or payment arrangement in the last 90 days. Look at accounts such as notes, arrangements, balances, and past due balances.
- Communicate with field staff about how many disconnects there are for the day.
- Charge disconnection fees.
- All service orders for disconnection are automatically sent to the field via tablet. I watch the service order to make sure they are completed. Once the customer pays, make sure the reinstatement of service is done, and also completed before field staff go home for the day.
- Taking Tuon and Toff applications at the front desk, or over the phone, and completing them in the billing system.
- Filing
- Deposit cards.
- Balancing the drawer at the end of the day.
Education
High School Diploma -
Hemet High School
Hemet, CA06-1984
Skills
- Account updating
- Payment processing
- Multi-line telephone operations
- Data entry
- Complaint resolution
- Conflict resolution
- Microsoft outlook
- Microsoft Office Suite
- Microsoft Excel
Timeline
Customer Service Representative
Lake Hemet Municipal Water District
07.2020 - 12.2024
High School Diploma -
Hemet High School
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